Senior Director, Global Total Rewards Administration

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

Relocation Provided:

No

Job Posting End Date:

April 18, 2025

Shift:

Job Description Summary:

The Senior Director of Total Rewards Administration leads a large team dedicated to delivering exceptional Total Rewards (TR) services. This pivotal role focuses on driving global automation and process standardization, ensuring accurate, efficient, and customer-focused TR administration. The ideal candidate will excel in resource and capacity management, maintaining operational excellence and enhancing the customer experience. By collaborating closely with TR leaders and cross-functional partners, the Senior Director ensures the adoption of best-in-class total rewards practices that boost efficiency, minimize risk, align with strategic objectives, and elevate the employee experience. 

What You'll Do For Us

• Lead and manage a diverse globally team of approximately 30 individuals (6 direct reports) fostering a high-performance culture. 

• Provide mentorship, guidance, and professional development opportunities to team members. 

• Set, monitor, and achieve team performance goals and key performance indicators.   

• Collaborate with TR Operations leaders to align resources with needs and ensuring functional expertise is considered in all process improvements.  

• Ensure team is meeting deadlines and performing work against standard operation procedures. 

• Motivate team to drive constant improvement and a culture seeking to make processes simpler, better and faster while utilizing automation opportunities. 

• Participate as member of TR Operations Leadership Team to assist in setting the vision and strategy for the broader organization. 

• Accountable for setting the global strategy for the standardization and automation of total rewards processes 

• Develop and manage relationships with key stakeholders to the TR Administration team including Payroll, Finance, TR Center of Excellence, HR Technology and others 

• Collaborate with HR, IT, Finance, and other departments to ensure designed new processes are well considered and do not raise material risks or compliance issues. 

• Set ambitious targets and track progress to drive impactful results. 

• Identify and implement best practices for the global standardization of processes globally across TR 

• Conduct regular reviews and audits of total rewards processes to identify opportunities for standardization and improvement. 

•  Drive the automation of manual total rewards processes utilizing tools and technology as appropriate, including bots, Artificial intelligence, macros and other tools. 

•  Partner with the HR Technology team, internal partners and external vendors to select and deploy solutions that enhance efficiency and accuracy. 

• Ensure effective change management efforts to drive the adoption of standardized and automated total rewards processes across the organization. 

•  Develop and deliver training and