Coordinator, Chapter Fundraising

Job Title: Coordinator, Chapter FundraisingDepartment: Membership GrowthLocation: Remote (anywhere in US)Reports To: Acting Senior Director, Chapter Fundraising
Context: At the Sierra Club, we believe in the power of interdependence. Together, we remain committed to the fight for a healthy climate built on a foundation of environmental, racial, economic, and gender justice – a future where all people benefit from a healthy, thriving planet and a direct connection to nature. As the climate crisis and deeply entrenched systemic racism all fuel injustice, we will continue to fight for a bold, transformational agenda that recognizes the interconnectedness between our planet, our humanity, and our future. By recognizing that our destinies are tied, we continue to name that all things are fundamentally connected, and the overlap between ecology, race, gender, and representative government will move to either advance our collective humanity or to oppress it. Sierra Club has close to 800 staff across the country and a network of 64 local chapters that are led and fueled by thousands of volunteers. We are also proud to be a unionized employer, with three labor unions representing more than half of our employees.
Scope: The Coordinator of Chapter Fundraising helps to coordinate all administrative departmental needs necessary for chapters to raise the money they need to accomplish their goals. They are the first point of contact for chapter staff and volunteers. They support chapters with their database management needs and the Chapter Fundraising team with the implementation of its direct mail appeal program.

Job activities include but are not limited to :

• Provides rapid & effective customer service to our chapter leaders. Promptly responds to the majority of incoming fundraising questions sent from staff and volunteers in the chapter community.
• Helps coordinate chapter projects that span the chapter community. Working with the Chapter Fundraising team, helps to coordinate several chapter-wide programs including direct mail programs and email campaigns. This may include copy editing, running reports, and working with chapters to ensure they meet deadlines.
• Supports chapters with fundraising-related software and administrative systems. Handles one-off support requests coming from chapter staff and volunteers and works with the Chapter Fundraising team in support of our Field Recruitment Incentive Program (FRIP), Money for Members (M4M), Worldpay (chapter banking software), Salesforce (our CRM software), and DDI (the chapter monthly donor program). Supports chapters with outreach to lapsed monthly donors.
• Updates all of the chapter fundraising content on our internal information sharing website, Campfire Community. Regularly updates and adds new content to the chapter fundraising section. Surveys chapter leaders periodically to identify needs and concerns with our content. 
• Collects and analyzes data on chapter fundraising effectiveness. With the support of the Chapter Fundraising team, collects fundraising effectiveness data for chapters (e.g. total raised per member, retention, etc). Works to provide resources to Chapters to know and understand this information themselves.
• Support Chapter Fundraising major gift fundraising work. Regularly pulls prospect reports and conducts wealth screenings on donors as directed by the Acting Senior Director, Chapter Fundraising.
• Standard Overtime: This job may require occasional overtime to accommodate deadlines, projects, and staff absences. Under these circumstances, overtime will rarely exceed 5 hours weekly.

The successful candidate must have the following skills and experience:

• Customer service skills and orientation. This job involves answering questions, digging up information, and being responsive to requests of many levels from staff and volunteers. You will be successful if you take joy from helping others accomplish tasks and solve problems.
• Experience managing fundraising software. This role requires knowledge of and comfort using fundraising software (i.e. Salesforce) including data entry and reporting.
• A focus on best practices. Throughout all duties, this role should advocate for Chapters to make smart and efficient use of systems, resources and time to increase their revenue.
• Ability to comprehend, explain, and teach complex systems. Much of this role involves teaching staff and volunteer leaders how to use systems and software they are not familiar with. You must be patient, clear, concise, and encouraging. You must also have the orientation and interest in learning these systems yourself (e.g., reporting in databases, functions in Excel, and i