Behavioral Coaching and Support Care Manager- Opioid and Pain Management- Evernorth Health Services - Remote

The specialty care management programs help individuals make the behavioral changes and first steps necessary to initiate and engage in behavioral treatment. Our care managers are specially trained in coaching individuals with substance use disorders, comorbidities, and pain management conditions. They have the entire suite of Cigna services available allowing them to identify and service each individual’s needs.

The care manager offers Specialty Care Management services that utilize a motivational interviewing approach focusing on decreasing both internal and external barriers that may be preventing the individual from initiating and/or engaging in healthy behaviors or seeking behavioral/medical treatment. A unique approach to pain management called Cognitive Behavioral Coaching or CBC is utilized to assist those that suffer from pain management conditions. These approaches help the individual move toward readiness to change and results in the creation of goals that will improve their health and well-being.

Role Summary        

This position is a great opportunity for licensed behavioral health clinicians or licensed nurses who are passionate about integration and working to reduce the opioid crisis through working with customers at high risk of opioid overdose, substance use issues or chronic pain management issues.  The care manager will utilize a coaching approach and their experience to provide an excellent customer experience. The role offers a great salary with an excellent benefits package that starts your first day of employment including a continuing education program with funding and extra leave time.            

Schedule requires 2 evening shifts per week.

Major Duties

• Evaluates appropriate health care services and treatment plans in conjunction with outpatient providers.

• Ensures that care management program objectives are met by evaluating the effectiveness of alternative care services and that cost effective, quality care is maintained.

• Performs care management for specialty programs in a telephonic customer- facing environment which involves utilizing a coaching approach that provides support and resources to the customers.

• Assistance in the identification of member health education needs

• Develop SMART goals with our customers to empower them to lead and maintain a healthy lifestyle

• Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals

• Perform research for community and educational resources to assist customers in their journey

• Consult with and assist team members in cases where a member’s behavioral health or emotional issues are impacting their ability to set and/or achieve goals

• Educate and refer members on available health resources and Medical Management as appropriate to approach customer holistically

• Collaboration with other team members such as medical directors, pharmacist, nurse clinicians, etc.

• Provides suggestions for improvements and enhancements to outpatient coaching programs based on data/experience

• Able to manage multiple health records and systems to accurately document customer interactions and progress

• Must be able to comply with HIPAA standards and regulations in telephonic conversation and in documenting medical records.

• Flexibility to assist other teams and partners as needed.

• Perform other related duties incidental to the work described herein.

Qualifications         

• Requires Master's degree mental health discipline and independent licensure to practice in the state of residence (LICSW, LMFT, LPC, LPCC, Licensed Psychologist) or Active unrestricted Registered Nurse (RN) license in state or territory of the United States

• Three to five years post-license mental health and substance use disorder experience is required.

• Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred

• Highly evolved communicator who is action oriented, creative and courageous

• Working knowledge of motivational strategies, materials development, training and consultation preferred.

• Proven administrative abilities, with strong computer and software application skills.
  Excellent interpersonal skills and the ability to work in a team environment

• Demonstrated ability to set priorities including, but not limited to time management and organizational skills

• A high energy level and excellent written and oral communication skills are essential.

• Passion for health