Manager, Administration Global Advisory
Mass General BrighamAbout the role
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham International (MGBI) represents a systemwide initiative to provide leading clinical care to patients, advisory services, and Transformational Partnerships to our customers from around the world. This exciting business initiative combines a broad set of existing capabilities with a new focus on integration. With significant investment in this program, MGBI plans to enhance patient and customer experience by developing and improving services for destination patients and driving broad-based business growth.Mass General Brigham International Advisory partners with governments, health systems, and healthcare organizations around the world to design and implement strategic, clinical, and operational transformation initiatives. Delivering this work requires coordination across multidisciplinary consulting teams, clinical subject matter experts, business development, finance, legal, and executive leadership. To ensure efficient execution and enable continued growth, the Advisory practice requires a dedicated administrative and operational manager to establish scalable business operations, oversee HR and resource management, standardize processes, and provide the operational infrastructure necessary to support high-quality client delivery and organizational performance.
The ideal candidate has progressively responsible experience managing business operations within a consulting, healthcare, or other professional services environment. They have successfully established operational infrastructure, implemented scalable processes, managed complex project portfolios, and partnered with executive leadership to improve organizational performance. Candidates should demonstrate experience balancing strategic planning with operational execution while working across multiple stakeholders and competing priorities.
Qualifications
Education
Bachelor's Degree in Business Administration, Healthcare Administration or related field of study required
Master's Degree in a related field of study preferred
Equivalent experience may be accepted in lieu of degree
Experience
3+ years of experience in administrative or operational management in a healthcare or clinical setting required
3+ years of experience supervising staff required
3+ years of experience managing budgets preferred or experience and familiarity with regulatory compliance in healthcare 3+ years preferred
Why Join Mass General Brigham?
Make a meaningful impact within one of the nation's leading healthcare systems
Partner with senior leaders on strategic and operational initiatives
Lead process improvement efforts that enhance organizational performance
Build and develop high-performing administrative teams
Gain exposure to cross-functional healthcare operations and enterprise-wide projects
Work in a collaborative culture focused on innovation, growth, and excellence
What You'll Do
Provide leadership for day-to-day administrative and operational functions, including staff management, scheduling, office operations, and resource planning
Develop, implement, and continuously improve policies, procedures, and workflows that promote efficiency and operational excellence
Partner with clinical and executive leadership to support strategic planning, organizational goals, and performance improvement initiatives
Manage departmental budgets, monitor financial performance, and ensure responsible stewardship of resources
Facilitate effective communication and collaboration across departments and multidisciplinary teams
Ensure compliance with regulatory requirements, accreditation standards, and organizational policies
Lead onboarding, training, mentoring, and professional development efforts for administrative staff
Drive operational improvement projects focused on employee engagement, service excellence, and organizational effectiveness
Develop reports, dash
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