Accounts Receivable Supervisor

Accounts Receivable Supervisor | Atos Medical-US | New Berlin, WI | Remote- Wisconsin

This position is remote with the ability to come onsite for meetings, trainings and new hire activities as needed.

Join a growing company with a strong purpose!

Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical, our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1300 skilled and engaged employees worldwide.

 

About Atos Medical

Atos Medical is a global leader in neck stoma care—dedicated to improving the lives of people living with laryngectomy and tracheostomy. With origins in Sweden and Germany, both our Laryngectomy and Tracheostomy brands bring decades of expertise and innovation in voice and respiratory care, offering trusted solutions such as the Provox® voice prosthesis and TRACOE tracheostomy products.

 

As part of the Coloplast Group, we operate in over 90 countries with a shared commitment to clinical excellence, patient support, and high-quality medical devices that help people breathe, speak, and live more comfortably.

 

We are seeking an Accounts Receivable Supervisor to join our Revenue Cycle team!

 

Summary:

The Accounts Receivable Supervisor will partner closely with the Revenue Cycle leadership team and take ownership of specific areas within reimbursement operations, which includes insurance and government program collections. This role emphasizes coaching, training, and performance management to support team development and success. The Supervisor also collaborates across departments to foster alignment, monitors AR metrics such as DSO and collection ratios, and contributes insights that guide business decisions. A key focus of this position is maintaining compliance, ensuring operational efficiency, and upholding high standards of service and patient satisfaction. 

 

Job Responsibilities:

Team Leadership & Performance Management

• Supervise daily tasks and manage workflow to ensure performance standards are achieved.
• Support team success by coaching, counseling, conducting quality audits, and providing performance feedback.
• Facilitate regularly one-on-one meetings and group training sessions to encourage growth and continuous improvement.
• Assist with developing and implementing training materials and ongoing training programs.
• Lead hiring, onboarding, and performance review processes for direct reports.
• Review and approve timecards and PTO requests.
• Foster a collaborative, supportive work environment across functional areas.

Collections & Accounts Receivable Oversight

• Oversee collection activities to ensure timely patient payments and initiate follow-up on outstanding balances to avoid external collection escalation.
• Review AR Aging reports, DSO, and Collections Ratios to identify payments received, outstanding, in-collection, and uncollectable.
• Ensure accurate billing processes for patients, insurance companies, government health programs, and third-party payers.
• Serve as the primary escalation point for billing and reimbursement inquiries.

Customer Experience & Quality Standards

• Deliver high-quality customer service through timely responses, and professional communication.
• Maintain departmental standards for one-call resolution and minimal voicemail usage.
• Assist in responding to customer complaints in compliance with the Company Quality System.
• Continuously evaluate and redesign processes to improve stakeholder experience, adhere to established metrics, and implement improvements.
• Represent the Company professionally and courteously in all interactions with patients, providers, and internal partners.

Compliance & Process Improvement

• Ensure compliance with applicable laws, regulations, and internal policies.