Customer Success Representative (1896)

About Coresite:

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

Customer Success Representative Role:

As a member of the company's Customer Success team, the Customer Success Representative (CSR) is responsible for supporting customers throughout the entire lifecycle, from initial order processing through post-deployment support. This includes handling new sales, renewal, and customer-submitted orders, and responding to inquiries with accuracy, professionalism, and a sense of urgency. The CSR ensures commencement timelines are met and that all related administrative tasks are completed promptly and with attention to detail. While often assigned to a specific regional data center, the CSR also collaborates across teams to support deployments spanning multiple locations.

In addition to providing direct customer support, the CSR works closely with senior Customer Success team members and leadership to assist with issue resolution, order fulfillment, and ongoing service needs. The role requires regular collaboration with internal teams, including Sales Engineering, Field Operations, Security, and Sales, to define customer requirements and coordinate seamless service delivery. The CSR also partners with Project Managers to support customer reporting efforts and help ensure a smooth, successful experience for every client.

Duties:

• Respond to customer inquiries and proactively anticipate customer needs
• Process all customer orders, including power, cross-connects, suite/cabinet installations, and deliveries
• Verify orders against Master Service Agreements and Order Forms, ensuring alignment with space, power, and commencement terms
• Prepare and document implementation, transition, move-in, and move-out schedules
• Conduct daily reviews of company-wide work orders, performing initial quality reviews and approvals
• Validate space and office inventory in coordination with Sales Engineering and maintain accurate documentation
• Manage customer move-outs and coordinate exit activities with Field Operations, Leasing, Sales, and Accounting
• Perform other duties and special projects as assigned
• Promote and demonstrate behaviors consistent with CoreSite’s Culture and Core Values

Requirements

Knowledge, Skills & Abilities:

• Ability to thrive in a hybrid work environment with at least two onsite days per week
• Flexibility to travel up to 5%, with potential for increased in-office presence as business needs evolve
• Excellent interpersonal skills and the ability to build strong working relationships, complemented by outstanding verbal and written communication skills
• Ability to thrive in a collaborative, team-oriented environment
• Proven capacity to perform under pressure and consistently meet deadlines
• Strong work ethic and accountability in meeting expectations and timelines
• Growth mindset with adaptability, creativity, and openness to change
• Self-motivated with the ability to work independently while staying aligned with internal teams and external stakeholders

Education/Experience:

• Bachelor’s degree with an emphasis in business administration, communications, information technology, or a related field, or equivalent combination of education and experience
• Minimum of 2 years of customer service experience required, preferably in a fast-paced, technical, or infrastructure-focused environment, with prior experience in colocation or data center operations strongly preferred
• Proficient in advanced computer skills, including Microsoft Office 365 and customer relationship management (CRM) systems, to drive efficien