Nurse Manager, General Pediatrics and Pediatric Specialty

Department Overview

The Nurse Manager provides strategic and operational leadership for pediatric primary care and specialty clinics at Doernbecher Children’s Hospital, including Bethany Village, Marquam Hill, and Adolescent & Young Adult Medicine at CHH1. This role ensures the delivery of high-quality, patient- and family-centered care, efficient clinic operations, and compliance with OHSU standards, policies, and regulatory requirements.

 

Key responsibilities include oversight of day-to-day clinical operations, staff recruitment and development, quality improvement, financial performance, and patient access. The Nurse Manager collaborates with medical directors, ambulatory leadership, and interdisciplinary teams to drive operational excellence, enhance staff engagement, and achieve outcomes aligned with institutional goals.

 

This position is responsible for multiple clinic sites and approximately 55 FTEs, ensuring consistent standards, performance, and service quality across all locations. The Nurse Manager fosters a culture of safety, accountability, and continuous improvement, aligning clinic operations with OHSU’s mission and strategic priorities.

 

This position reports to the Director of Nursing, Pediatric Ambulatory Care, and responsibilities may evolve over time in response to organizational priorities and operational needs.

 

 

This position includes oversight of evening and weekend clinics as well, not uncommon for early mornings, evenings or weekends to accomplish tasks. This role is hybrid and requires a minimum 3 days per week onsite and up to 5 days per week depending on operational need.

Function/Duties of Position

Leadership

• Demonstrates leadership practices that influence others to achieve the mission, vision, goals, and objectives of patient care services at the Department of Pediatrics and OHSU.
• Utilizes theory and critical thinking in mentoring others and ensuring clinical expertise is available to supervised personnel and colleagues.
• Integrates age-specific, developmental, and culturally sensitive approaches into practice management.
• Participates in committees or task forces to identify and resolve patient care issues.
• Assesses staff educational needs and supports ongoing professional development.
• Prepares staffing plans, reviews, and approves work schedules to ensure adequate coverage.
• Projects staffing needs, interviews and hires employees, and resolves staffing issues effectively.
• Supports staff in achieving the highest levels of personal growth, satisfaction, and professionalism.

Clinical Practice Operations Management

• Analyzes and evaluates nursing practice, research, and trends; applies knowledge to the development of standards of care and clinical practice.
• Partners with medical staff and other disciplines in establishing patient care goals.
• Directs the development of competencies for staff to maintain and improve performance.
• Ensures a safe and therapeutic environment and compliance with all regulatory standards.
• Supports recruitment, training, and development of RN and supervisory staff.
• Continuously optimizes staff roles and responsibilities to meet performance goals.
• Continuously optimizes staff roles and responsibilities to meet performance goals.
• Demonstrates accountability for day-to-day operations with 24-hour responsibility for designated services, including evening and weekend clinics.
• Coordinates daily activities for clinical and non-clinical services and develops practice schedules to ensure efficient operations.
• Maintains open communication with providers and staff to promote teamwork and resolve operational issues promptly.
• Provides timely resolution to patient, staff, physician, or vendor concerns.
• Supports ambulatory priorities such as patient access, satisfaction, and throughput.
• Oversees appointment scheduling, patient flow, and clinic efficiency to ensure timely access and an optimal patient experience.
• Monitors workflows to reduce bottlenecks and aligns staffing with patient demand.
• Implements process improvements to enhance efficiency, reduce wait times, and improve patient satisfaction.

Compliance & Communication

• Ensures staff competence and compliance with OHSU and regulatory policies.
• Maintains integrity of management and clinical data for patient and resource management.
• Communicates plans and decisions effectively across staff and leadership channels.
• Adheres to compliance regulations around patient billing in a hospital-based clinic.

Quality Management

• Collaborates