Online Branch Services Administrator

Essential Job Functions:

1. Administer and maintain the online banking application and enrollment approval process
2. Coordinate end-user verification with the respective Amalgamated branch and/or department
3. Create, distribute and verify relevant daily reports through various systems/applications to keep customer information current across all pertinent applications
4. Maintain applications to keep customer information current across all pertinent applications
5. Work with relevant daily reports from various systems and applications to ensure operational and risk compliance with Bank policy procedures and controls
6. Create and maintain all electronic logs associated with the Online Banking product by using Microsoft Office or other computer applications
7. Review applications, reports, and other Online Banking documentation for accuracy
8. Communicate with customers and branch personnel via email, interoffice mail and telephone to resolve problems regarding all facets of the Online Banking services.  Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes
9. Administration of the various online banking services, the operational functions and technical support to Bank’s customers.  Using all prescribed means to ensure customer satisfaction
10. Back up all functions related to the Online Branch as needed
11. Research and respond to customer’s inquiries regarding online account opening
12. Perform all RBR duties such as stop payment, check orders, atm/debit card orders, claims, statement requests, and other pertinent customer requests
13. Assist online officers in performing various online branch functions and branch reports, as requested
14. Knowledge and use of the Bank’s system to keep current with updates to policy and procedures
15. Assist with fraud investigations
16. Monitor Online Fraud System, contact customer regarding suspicious transactions to verify the legitimacy of the transaction
17. Perform all aspects of opening and maintaining a variety of accounts in accordance with Bank policy and procedure, including but not limited to the Bank’s CIP and customer service policies. 
18. Proactively present and cross sell bank products, through probing questions and offer appropriate products and services based on customer responses. This is accomplished by utilizing the Client Relationship Notes form with current or potential customers. Participate in Bank promotions
19. Perform various related administrative duties as directed by manager

Knowledge, Skills and Experience Requirements:

1. High school diploma or equivalent
2. Excellent computer skills including Microsoft Access, Word, Excel and PowerPoint
3. Excellent oral and written communication skills
4. Excellent customer service skills
5. Knowledge of branch banking
6. Thorough knowledge of Bank wide operations
7. Minimum two (2) years of related banking reconcilement experience
8. Good mathematics and investigative skills
9. Knowledge of compliance laws
10. Prior data entry experience required

Our job titles may span more than one career level. The starting base salary for this role is between $25 per hour – $27 per hour. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our