Field Engagement Director, Global Accounts Program

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Your Career

As the Field Engagement Director, Global Accounts Program, you will be a pivotal leader responsible for the design, build-out, and ongoing execution of the strategic framework for the Global Accounts Program. Reporting to the RVP of Global Account Sales, you will translate the program’s executive vision into concrete, scalable, and measurable program elements, and then drive their adoption and operational fidelity across the global organization.

This role requires a deep focus on establishing the infrastructure for success, ensuring strategic alignment, operational efficiency, and a consistent global experience for our most strategic clients. You will work cross-functionally to define, implement, and run the rules of engagement, governance models, and reporting standards that underpin the RVP’s mission to drive significant growth and deep customer adoption within the global account base.

Your Impact

Your primary responsibilities are to build, operationalize, and actively run the programmatic elements of the Global Accounts Program:

1. Strategic Planning & Field Participation:

• Coordinating our Field Engagement and Internal Program Development Rhythm of our Business: Ensure we are actively tracking progress against GAP goals and implementing a cadence of operations within the team and the Field. 

• Planning Tools & Cadence: Develop, iterate on, and maintain standardized account planning materials (e.g., templates, formats, tools) used by the Global Account teams.

• Active Account Engagement: Actively participate in strategic account planning sessions with the Global Account teams to guide their use of the program’s planning framework, ensure strategic alignment, and enforce program rules.

• Strategy Translation: Work closely with the RVP to translate the Global Accounts Program strategy into actionable, measurable, and tactical execution plans for the field.

• Manage day-to-day Field and account team issues seeking redress and opportunities for process improvement. Understanding Field issues and developing systems that address these issues through the use of program resources to enable better field engagement. This will encompass problem review, support for resolution or escalation, collaboration with the Program Manager to collaborate on developing a systematic tracking of issues to identify trends and inform program refinement based on the frequency and nature of resolutions.

2. Program Enablement & Benefits Delivery:

• Enablement Strategy: Partner with Sales Enablement and Training to plan and resource comprehensive enablement initiatives that ensure global compliance with the new program model.

• Process Adoption: Drive the consistent adoption of all program-related tools and standardized processes required to effectively engage with and support global clients.

• Benefits Oversight: Operationalize the defined program benefits for clients and establish the process to oversee the consistent and effective delivery of these benefits, including support for deployment and adoption.

• Coordinate and improve benefits development: solicit and intake feedback to improve client servicing benefits and associated programs.

3. Enablement, development, and Field Marketing Events for Clients and Global Account Teams:

• Work with Field Marketing and CAB teams to develop events unique for the GAP: Determine the viability of programs such as GAP Client Advisory Boards and Annual Summit type of events.

• Determining suitable internal and client Enablement: collaborate with various cross-functional teams to determine which skills development, training and enablement programs would work within the GAP framework

You will also engage closely with your counterpart, the Director of Program Development to help ensure they are successful in their responsibilities  (20%):

1. Program Operational Design & Execution: