Manager, Digital Account Management

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Manager of Digital Account Management will be responsible for managing and supporting a group of Account Managers responsible for the end-to-end digital campaign management for our local markets. The team manager will lead the day-to-day workflow for digital campaign tactics. This includes co-leading briefings, capturing and disseminating action items and next steps, and working with the digital operations leads to ensure that all campaign processes are executed effectively and efficiently.

Responsibilities

• Management and training of the Account Management team members
• Work with internal team to ensure the digital process and workflow is effective and efficient
• Planning approval and guidance
• System management for billing, invoicing, and revenue allocation
• Local and National support and approval with Operative One (Order Management System)
• Management and monitoring of all planning requests and responses
• Oversight of all post-sales campaign pacing and delivery
• Indirect management and support of the Local Digital Campaign Managers
• Rolling out pertinent information and documentation
• Assist in managing team wiki with new information, and documentation
• Contribute to the weekly Account Manager briefings
• Responding to appropriate email questions from local and national campaign managers
• Participate in Manager level meetings to discuss better processes or needed rollouts to help support the Pre and Post Sales Processes

Collaboration: 

Demonstrate a willingness to work as part of a team by being service oriented, responsive and reliable when helping co-workers to accomplish their jobs/tasks at hand. Establish and cultivate positive working relationships with Partners and be a "go to" person and a resource for the company. Should be willing to do any task large or small to facilitate the project assigned.

Decision Making/Problem Solving:

Demonstrate the ability to make effective and timely decisions by using good judgment that will have a favorable outcome and a positive impact on all jobs. Anticipate roadblocks before they happen and gauge when to bring in senior leadership. Build confidence and respect of co-workers by flagging potential problems, addressing concerns and providing innovative solutions in a timely fashion.

Qualifications

• 3-4 years managing a sales support team. Preferably with a lean toward planning and campaign fulfillment
• Ability to manage and prioritize a large volume of projects with tight deadlines from conception to completion
• Understanding of trafficking and ad server systems
• Post Sales operations expert
• Excellent verbal and written communication skills
• Excellent problem solving and decision-making skills
• Strong organizational skills and attention to detail
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