Guest Services Agent

Description

About The Newberry

The Newberry isn’t just a hotel—it’s a curated Bend experience. Nestled in the heart of downtown, we’re a part of Hilton’s Tapestry Collection and proudly managed by Resolute Road Hospitality. Our property reflects the beauty, character, and adventure of Central Oregon. Every stay is a story—and our team helps write the first chapter.

The Role: Host, Problem Solver, Storyteller

As a Guest Experience Guide, you’ll blend front desk service with local insight and a sense of hospitality that goes beyond routine check-ins. You’ll welcome guests, help them discover Bend like a local, and make sure their stay is seamless and story-worthy—from arrival to departure.

What You’ll Do

• Welcome every guest with warmth, enthusiasm, and genuine hospitality
• Personalize the check-in/check-out experience using Hilton systems
• Curate and share authentic local recommendations—from hidden hiking gems to craft beer hotspots
• Promote Hilton Honors with energy and ease
• Answer guest inquiries and resolve issues promptly and graciously
• Maintain the charm and cleanliness of the lobby and public spaces
• Operate front desk systems and process payments with accuracy
• Assist with pantry and retail sales, showcasing local products when possible
• Support the front desk team with administrative and service duties
• Monitor safety and report maintenance needs to ensure a smooth guest experience

What You Bring

• A passion for hospitality and community
• A calm, confident presence—even on busy days
• Great communication skills and a warm, approachable demeanor
• Ability to multitask and remain organized in a dynamic environment
• Tech-savvy with basic knowledge of hotel software and point-of-sale systems
• A working knowledge (or excitement to learn!) about Bend and its surroundings

Pay & Perks

• $21-$23/hour 
• Hilton travel discounts & perks
• Optional daily pay
• Health, dental, vision & life insurance
• 401(k) with company match
• Paid time off & holiday pay
• Employee assistance & wellness programs
• A creative, community-centered workplace

Why The Newberry

At The Newberry, every shift is an opportunity to make someone’s day and show them why Bend is worth discovering. We’re not just greeting guests—we’re welcoming them into our story.

Requirements

116RRHRDMNB