Pharmacy Sales Product Senior Advisor – Remote (Clinical Strategy and Sales Solutions)

Pharmacy Sales Product Senior Advisor – Clinical Strategy and Sales Solutions

Role Summary:

The Pharmacy Sales Product Senior Advisor is responsible for supporting Cigna Pharmacy Management, with an emphasis on the client facing organization, by developing and delivering clinical knowledge, tools, and expertise to enable winning new client sales and retaining existing business. This is accomplished by collaborating with our partners, creating and providing education, and through general clinical support.  This support will leverage relationships and information provided by other Cigna pharmacy departments such as Product, Marketing, and Pharmacy Economics.  This position has three main focuses. The first is to enhance the effectiveness of our client facing teams, allowing them to leverage existing communications and drive more consistent messaging to the marketplace ultimately leading to sales growth and retention.  The second is to provide clinical education and consultation. The third is to support critical Cigna pharmacy functions and operational issues. Overall, the ultimate goal of this position is to drive greater success of our client facing teams and increase retention by providing tools and information to be more proactive and strategic with clients, support clinical upsell, and help develop and drive the strategies of Cigna Pharmacy Management (CPM).

Responsibilities:

• Interface with CP-SAM team, matrix partners, and medical sales partners to understand and communicate the clinical needs of Cigna Pharmacy. 
• Enhance and simplify clinical communication and maintain a standardized clinical communication process to communicate clinical changes and marketplace events. Provide training materials for clinical topics.
• Maintain a process to identify gaps/opportunities to enhance communication regarding clinical events.
• Maintain a centralized clinical question email inbox.  This inbox represents a single contact point for getting complex clinical questions/issues addressed.
• Maintain a SharePoint site with relevant clinical information related to commonly asked questions and important links to self-service sites.
• Support CP-SAM and medical sales teams in clinically complex client and broker meetings.  This support can include delivery of presentations, and management of challenging clinical questions when the sales team does not feel comfortable delivering the specific information.
• Support the product team in internal meetings delivering our clinical strategy to the market.
• Provide consultation for the formulary/UM strategy and drive consistent messaging into the marketplace around our formulary and UM choices.
• Work with marketing and CP-SAM sales teams to ensure that we are delivering a consistent clinical message into the marketplace. This includes ideation, consultation with and direct involvement with clinical content for slides.
• Develop and deliver critical information to brokers, consultants, and clients.

Qualifications:

• Bachelor’s degree in Pharmacy required; PharmD preferred
• Licensed Pharmacist required
• 3+ years of direct pharmacy client management experience, or pharmacy clinical development experience, required
• An exceptional understanding of the needs of our clients, customers, pharmacy and medical sales teams.
• Exceptional strategic thinking, problem-solving, and executive communication skills
• Strong presentation skills with the ability to tailor the message to the audience
• Strong organizational skills with the ability to manage multiple priorities and maintain a focus on team’s strategy and goals
• Experience working in matrixed organizations and relationship management skills with the ability to build and leverage partnerships to achieve team, client and organizational goals
• Proficient technical skills utilizing Microsoft Office Suite and experience working with SharePoint
• Ability to travel up to 15% of the time

Core Competencies:

• Embodies a customer service orientation
• Organizational Savvy with ability to identify and influence key stakeholders and work cross- functionally to achieve success
• Results driven with focus on achieving specific projects and takes initiative to outperform against those goals
• Creative thinker
• Excellent verbal and written communication skills
• Trust and integrity
• Has demonstrated excellent teamwork and communication with peers. Builds effective relationships in the organization.
• Proficient and able to deal with ambiguity

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at l