Senior Manager, Programs Claims

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. 

Join us and play your part in something special!

Coordinate programs claims handling across various lines of business and supervise a team of programs claims examiners.

Responsibilities

• Assess and evaluate individual examiner and team performance, provide feedback and develop training needs
• Assist in preparation of budgets, evaluation of expenses and assess resource needs
• Direct and monitor assignments of new loss activity
• Ensure that team adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives
• Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial)
• Make recommendations concerning reserve changes to director or senior management.
• Participate in review and discussion of large loss activity with interested stakeholders (UW, PL, Actuarial, Executive Management)
• Exercise full management authority, including performance reviews, pay decisions, recruitment, discipline , termination and other personnel actions
• Participate in special projects as requested
• Prepare and distribute reports by collecting and summarizing information
• Promote and enhance strong relationships with customers and channel partners
• Review and approve correspondence and reports
• Review and approve reserves and settlements in excess of examiner’s authority
• Travel to other claim offices, mediations, trials, and conferences as required

Education

• Bachelor’s degree is required  

Certification

• Insurance certifications or affiliation with industry group a plus

Work Experience

• 8+ years industry experience
• 5+ years supervisory experience required
• Strong organization and time management skills
• Ability to deliver outstanding customer service – both internal and external customers
• Ability to manage teams of seasoned managers and associates

Skill Sets

• Ability to deliver outstanding customer service – both internal and external customers

• Ability to manage teams of seasoned managers and associates
• Excellent written and oral communication skills
• Strong analytical and problem solving skills
• Strong desire for continuous improvement
• Superior PC skills, especially in MS Word, Excel, and Outlook
• Comfortable with high volume workloads, fast-paced service standards and metric based performance assessments
• Experience working in a team-oriented, collaborative environment
• Self-directed and highly productive with no supervision required
• Ability to follow procedural guidelines and recognize situations that present exception to guidelines

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average salary for the Senior Manager, Programs Claims is $108,000 - $145,000 with 35% bonus potential.

Who we are: 

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. 

 

We’re all about people | We win together | We strive for better 

 

We enjoy the everyday | We think further 

 

What’s in it for you: 

In keeping with the values of the Markel Style, we strive to s