Payment Operations Specialist II (Remote in VA, SC, NC, MD, PA, GA Only)

This role requires a moderate understanding of the ACH/Wire networks or financial industry experience. The Payment Operations Specialist II should possess a general knowledge of Nacha Operating Rules and Guidelines, Wire Transfers, SWIFT Network and applicable Federal Regulations to adhere to all nationally recognized electronic and faster payments standards. The specialist II should have the ability to provide general guidance on Nacha rule related inquiries and understand Nacha formatted ACH files with the ability to recognize and provide advisement on correcting errors and or should be knowledgeable of the Wire network process and flow of wire transfers and an understanding of the Federal Regulations that govern the wire transfer network. This role will provide support in daily processing of wholesale, business banking and consumer looking to utilize these payment systems. Task include providing primary level of support with ACH/Wire phone line, email, research requests, and daily reporting and processing tasks. Additionally, this role should contribute to the development and improvement of all processes, as well as to the objectives of the team and business.  The specialist will frequently communicate with internal and external customers and prioritize the delivery of an excellent experience, using strong verbal and written communication skills and an experienced level of technical and analytical skills, with the ability to recognize specific trends with ad-hoc and monthly reporting. Candidates for this role should have a strong desire to advance their education of the ACH/Wire network or a desire for obtaining the Accredited ACH Professional designation or advanced training in Wire related processing like SWIFT messaging.

Position Accountabilities

• Ability to work effectively with minimal supervision and be a team player and resource
• Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy and service level agreements
• Supports other ACH/Wire teammates
• Understanding assigned process and procedures as it relates to the job task and provide recommendations for improvements in areas of opportunities
• Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures and Nacha Operating Rules and Guidelines & Wire Network rules and regulations.
• Obtain general knowledge of records retention schedule as to adhere to applicable federal laws and national industry standards
• Ensure excellent service is provided to all internal partners and customers
• Identifies and resolves issues within assigned function
• Performs all other job duties as assigned
• Provide high degree of professionalism and confidentiality in handling and having access to sensitive information
• Takes accountability for entire process from receipt of work to resolution and closure
• Ensures daily production goals or tasks are met and maintained with a high level of quality
• Quarterly or on demand project participation as related to specific job duty tasks
• Comply with dual control standards as required
• Identify risk and escalate concerns through proper channels and provide recommendations of controls related to identified risks
• Develop and maintain knowledge of bank products, services, including other lines of business and sales process of supported services
• Ability to learn and adapt to continuous procedure changes and assist with annual updates.
• Provide department support on evolving or transitioning of bank systems and functionality
• Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries
• Perform account or system maintenance as it relates to ACH Debit Block, Positive Pay and Automatic External Transfer or department related services
• Ability to perform all tasks related to daily wire processing of domestic, international, USD and foreign currency wires
• Assist with training other teammates
• Comply with dual control standards.
• Knowledgeable with generated OFAC and potential fraud alerts and understand how to handle them
• Utilization of system tools and resources for remediation of any Fed GL reported outages
• Understand and perform OTE transactions
• Understanding and completion of monthly reporting such as originated returns rate monitoring, originator exposure limit monitoring across multiple platforms and verification of annual exposure limit reviews with risk mitigation recommendations

Organizational Relationship

This position reports to the Supervisor – Payment Operations