Director, Sustainability - Customer Engagement & Reporting

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The Director of Sustainability for Customer Engagement and Reporting provides strategic leadership in shaping and communicating the company’s sustainability narrative to customers and stakeholders. This role ensures transparent sustainability reporting aligned with leading regulatory and voluntary frameworks, while leveraging disclosures to build trust and strengthen customer relationships. The Director partners with commercial and marketing teams to activate sustainability messaging as a competitive differentiator, positioning the company as a trusted leader in responsible business practices. Success in this role requires expertise in ESG frameworks, strong storytelling capabilities, and the ability to translate sustainability performance into compelling narratives that drive customer engagement and market advantage.

The position will lead efforts to integrate sustainability messaging into customer-facing materials, support commercial positioning, and manage voluntary ESG disclosures. This role bridges marketing, commercial, and compliance functions to ensure Baxter’s sustainability commitments are clearly communicated and benchmarked against industry standards.

What you'll be doing:

Customer Engagement & Marketing Integration

• Support commercial tenders and RFPs, creating Baxter sustainability narratives for optimized positioning. Design and implement a rapid-response system for customer sustainability inquiries and documentation requests.

• Develop marketing plans to embed sustainability progress and messaging into everyday collateral, campaigns, and training.

• Support brand positioning through sustainability-focused events, webinars, and industry forums.

Stakeholder Engagement

• Serve as a key point of contact for sustainability-related inquiries from customers, suppliers, and other external stakeholders.

• Collaborate across the enterprise to respond to customer and stakeholder requests, including environmental and HR audits.

• Monitor and report on industry benchmarks, ratings, programs, and commitments to maintain competitive positioning.

Sustainability Reporting & Disclosure

• Lead voluntary sustainability reporting and support regulatory reporting requirements.

• Develop sustainability content for Baxter’s annual impact report and other external disclosures.

Cross-Functional Collaboration

• Work with operations, procurement, finance, and legal teams to ensure alignment between sustainability reporting and business objectives.

• Drive internal education on customer expectations and sustainability frameworks to strengthen organizational capabilities.

What you'll bring:

• 10+ years of professional experience and 5+ years of leadership experience; preference of experience leading and managing a sustainability function

• Strong relationship building acumen; ability to understand, articulate and engage on multiple priorities at all levels across a large global/regional organization, and ability to build and maintain relationships with a diversity of external stakeholders

• Excellent leadership, management, organizational, time and project management skills; strong analytical and problem-solving skills and demonstrated ability to drive change and achieve results

• Strong business acumen; possess a working knowledge of related disciplines/other functions including R&D, legal, compliance, finance, manufacturing and supply chain

• Ability to influence and interface effectively with site/regional/corporate leadership teams as well as organizations outside Baxter including a variety of external trade associations and membership groups

Education