Application Engineer, Liquid Cooling

POSITION SUMMARY

The Application Engineer, Liquid Cooling provides pre-sales technical support to the Sales team and customers during the sales process with a focus on liquid cooling. This role serves as a conduit between the field and national sales team members and internal departments such as engineering, offering management, etc. to develop and recommend products and services to meet customers’ requirements.  The application engineer technical support primarily includes help with performance calculation tools, application guidance, review, and processing of Engineer-to-Order (ETO) special features, and processing of change orders. Additional work activities include technical input into bid proposals, projects, and technical documents within the sales process. 

RESPONSIBILITIES

• Support liquid cooling sales efforts through local and national sales teams including:
  • Providing guidance on correct application of units for optimal operation or acceptable operation in non-optimal situations.
  • Perform equipment selections and technical calculations to meet requirements for individual components and complete liquid cooling systems.
  • Address questions on control for individual components and complete liquid cooling systems. 
  • Assist in correct application and processing of ETO special features for liquid cooling components.
  • Apply Quote Configurator tool to provide quoting support when sales team members require assistance. 
  • Review ETO special features and provide technical guidance in processing ETO requests including directing work orders to correct. 
  • Implement CO requests via Quote Configurator tool adjustments. 
  • Engage engineering and offering management to address customer and/or sales questions regarding physical characteristics, operations, options, or capability of any piece of liquid cooling equipment.
• Assist with unit performance testing for projects including test script development, testing procedure, and presentation of testing results to customer. 
• Provide monthly updates on quote requests, turnaround times, and closure rates for requests.
• Review project specifications, drawings, RFP to determine best solutions for customer needs.
• Participate in new product development projects.
• Travel to project sites and customer locations to gain deeper understanding of product installation, operation, and maintenance.

 

REQUIRED SKILLS/ABILITIES

Minimum Requirements:

• 3+ years of experience, preferably in a data center environment or related industry. 
• Experience in technical scope review and formal proposal development.
• Experience in HVAC controls 
• Basic understanding of data center infrastructure design objectives, performance factors, and physical requirements.
• Excellent communication skills, both written and verbal.
• Detail-oriented and responsive work.
• Ability to work and multi-task in a fast-paced environment.
• Ability to read and interpret schematics and one-line diagrams. 
• Excellent organizational, analytical, and problem-solving skills.

 

Preferred Qualifications: 

• Knowledge of ASHRAE, Data Center guidelines and Up time Institute regulations and best practices.

 

EDUCATION AND CERTIFICATIONS

• Bachelor’s degree in engineering or related technical field. Mechanical Engineering preferred.

 

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer. 

 

ENVIRONMENTAL DEMANDS

• Standard office environment. 

 

TRAVEL TIME REQUIRED 

• 10%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in dat