Occupational Health Supervisor

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Occupational Health Supervisor

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The OHS Supervisor is responsible for the hiring, training and direction of Occupational Health Services staff members performing data entry, administrative duties and follow-up calls to clinics related to Health eScreen service events.

The OHS Supervisor is also responsible for emails, faxes and phone calls, with timely issue resolution; and managing occupational health services that require custom workflows.

What You’ll Work On

• Excellent Customer Service skills required to handle escalated calls from Occupational Health Services queue.

• Review client account reports to evaluate trends in Turn-Around Time (TAT), cancellation rates, no-show rates, and incomplete event follow-up.

• Collaborate with National Accounts team to serve as occupational health resource, provide answers to questions regarding standard occupational health.

• Train new team members. Training will include but is not limited to; the departmental policies and procedures for coordination/completion of appointment requests and associated communication with clients/clinics.

• Collaborate with staff in managing assigned accounts to include completion of all identified team processes.

• Ensure resolution of escalated issue with communication to client. Escalate all unresolved issues to OHS Manager

• Ensure resolution of escalated issues with communications to clinics. Escalate all unresolved issues to Senior Supervisor.

• Perform all managerial duties including (but not limited to) staff hiring, training, project management, goal tracking, performance review, career development, and daily supervision over designated department personnel.

• Manage staff PTO, timecards, work schedules, training, and onboarding.

• Oversee daily work of designated subordinates.

• Provide on-going and as-requested team productivity reports for department leadership.

• Coordinate escalated and special projects as determined by department leadership.

• Work to ensure all staff have the tools and resources as necessary to perform job functions.

• Addresses and retrains staff as needed when quality issues are identified

• Monitors client facing mailboxes for TAT and ensures appropriate/timely responses

• Responsible for gathering daily data required for Management Operating System (MOS) tier 1/2/3 meetings; leading and/or participating as required

• Other duties as assigned.

Required Qualifications

• High School Diploma

• 1-2 years related experience and/or training

Preferred Qualifications

• Bachelor's degree (B. A.) from four-year college or university preferred

• Minimum 6 months experience in OHS team lead or OHS SME role preferred