Date Opened: Friday, September 19, 2025 12:00 AM

Close Date: Saturday, October 04, 2025 12:00 AM

Department: Aviation Department

Function Data Management & Analytics

Salary: $111,506.00 - $139,383.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Aviation Data Resilience Manager is responsible for providing strategic leadership for Charlotte Douglas International Airport by implementing a department-wide data resiliency strategy and an IT disaster recovery planning to ensure compliant and effective technology methodologies.

Airport data resiliency is a strategic resource that the Data Resilience Manager will use to empower staff and leverage technology to maximize operational insights and customer value. Quality, trusted data are imperative to sufficiently implement AI and to be prepared for disaster recovery scenarios.

Reporting to the Aviation Technology Director, this role collaborates with leadership across the department to build and execute technology-driven business strategies and connect data and to existing strategic efforts.

This position will also oversee the implementation of Artificial Intelligence training and initiatives. The role will foster the collaborative use of data and build a culture around resilience and preparedness.

ESSENTIAL DUTIES & RESPONSIBILITIES:

•    Provide strategic support to leadership by clearly aligning data resilience strategy and efforts to demonstrate strategic value and return on investment.
•    Build and foster strong relationships with internal and external stakeholders to create a trusted space for collaboration and creative problem-solving with data resiliency and tools.
•    Develop and implement processes to improve insights, maximize operational efficiency, ensure quality and compliance, and to appropriately apply advanced technology and techniques (e.g. Machine Learning, Network Analysis and predictive analytics).
•    Supervise formal and informal teams that provide technical and functional support, aligning technology and staff efforts to maximize value and streamline processes. 
•    Collaborate with Emergency Management and Risk Management to develop an IT Disaster Recovery strategy to codify and solidify IT business continuity preparedness  
•    Provide leadership to standardize data resiliency and processes across divisions to ensure compliance through effective alignment, specifically around warehousing, integrations, preparation, analysis and visualization.
•    Develop department-wide guidance and trainings around both large scale deployments and individual use of Artificial Intelligence to ensure safe integration and that it is used alongside high quality, validated, and secure data.
•    Create and lead cross-functional staff committee to prioritize airport-wide resiliency projects and initiatives to effectively implement staff- and/or vendor-led efforts and to promote an agile way of working
•    Develop airport-wide training (i.e. rotational program) that educates and empowers users and creates a strong linkage between teams that build a common understanding of resiliency across lifecycle.
 

SUPERVISORY RESPONSIBILITIES:

•    Provides leadership, direction, and mentorship to multidisciplinary teams of technical and functional staff
•    Oversees day-to-day team operations, ensuring alignment with team goals, departmental priorities, and technology standards.
•    Establishes clear performance expectations, conducts regular evaluations, and supports staff development through coaching, training, and career progression planning.
•    Fosters a collaborative and accountable work environment that encourages innovation, professional growth, and continuous improvement.
•    Manages team workloads and resource allocation to ensure timely and successful execution of complex, high-impact airport projects.