Senior Support Manager (Boston HQ)

WinnCompanies is searching for a Senior Support Manager to join our Boston, MA team.  In this role, you will be responsible for providing leadership and direction at assigned communities to support various needs including lease-ups, operating challenges, staffing issues and takeover strategies. You will support and provide guidance to the staff as required, while supporting the property as a whole to ensure that the goals and objectives of the property are accomplished.
This position will support the Northeast, Upstate New York, Mid-Atlantic, Mid-West and Central South regions, but may extend to properties across the country. The ideal candidate will be located in an area where we have existing properties.

Responsibilities

• Support the needs of understaffed/struggling/distressed assets by filling open positions, effective rent collections, complete HUD/LIHTC Compliance and recertifications, leasing & marketing efforts, provide training as needed to onsite staff, perform physical inspections as needed, or other specifics needs of the community.
• Coordinate & support the WinnSTART/STOP Processes potentially from beginning through to completion, including: assisting with Property Management Software Set Up/Go Live Tasks, coordination of utilities, vendors & contracts, bank accounts, work with various departments pre transition to ensure all information is gathered, documented & acted upon, work with site teams during transition period to establish standards and procedures to ensure success, along with assist with onboarding team members successfully.
• Support the new WinnSTART assets acclimation to Winn's culture during and after transition.
• Coordinate leasing efforts and one-on-one training to assist properties in succeeding in their property goals and to ensure that the properties are presented and marketed in a compelling way, overcoming objections, building relationships, and creating excitement for the community. Collaborate with Regional Marketing Managers and Trainers.
• Engage in any due diligence plans, on the ground physical inspections and lease file audits, as well as compilation of analysis and review of findings.

Requirements

• High school diploma or GED equivalent.
• 1-3 years of related work experience.
• 1-3 years of supervisory management experience.
• Minimum of 2 years of experience in affordable, multi-family property management.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Ability to travel 75% of the time, primarily throughout the East Coast, Mid-Atlantic, Mid-West and Central South regions.
• Facilities experience.
• Ability to create reports.
• Advanced skills with computer systems, in particular Microsoft Office.
• Outstanding verbal and written communication skills.

Preferred Qualifications

• Bachelor's degree.
• Experience with marketing and leasing experience at market rate multifamily communities.

Our Benefits:Permanent full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit winnbenefits.com
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