Senior Manager, Research & Insights

As a Senior Manager of Research & Insights, you will lead a diverse range of quantitative and qualitative research projects, serving as the primary point of contact, and managing the complete execution of projects that address the major business questions for our Fortune 500 clients across a variety of industries.  Responsibilities include executing market research projects, nurturing client relationships, and collaborating with cross-functional teams to integrate market insights into decision-making processes. Additionally, you will oversee junior researchers while ensuring the quality of project deliverables.

The ideal candidate will have extensive knowledge of quantitative and qualitative research methodologies, effective organizational skills, experience leading a team, the ability to delegate tasks efficiently, a keen attention to detail, and a commitment to delivering accurate and comprehensive market insights. While hands-on project delivery experience is essential, our ideal candidate will also excel in the role of a trusted advisor, contributing to strategic decision-making for our high-profile clients. The role offers a robust career path and a dynamic learning environment where you can enhance and refine your leadership and market research skills.

Fuel Cycle is regularly recognized as a great and innovative place to work. Our recent awards include 2024 Built In Best Places to Work, as well as Comparably Best CEO, Best Company for Women, and Best Company for Diversity. Fuel Cycle is proudly a 2024 Quirk’s Top Company for Consumer Research and Online Panel Communities – MROC, and was named Top 50 Most Innovative by GRIT in 2023. Learn more about our Culture & Values here.

Key Responsibilities:

 Market Research Strategy and Execution

• Help translate business inquiries into comprehensive market research plans, utilizing our internal platform to design and program research instruments.

• Assure data accuracy and relevance to objectives at every step in the project process to ensure the data is both internally consistent and demonstrates face validity.

• Learn and become an expert user of the Fuel Cycle Research Engine platform to execute research projects efficiently and effectively. 

 Team Leadership and Mentorship

• Lead and mentor junior market research team members (RM/SRA), ensuring high-quality deliverables and adherence to timelines.

• Participate in training, coaching, performance management, and support to continuously enhance team skills and market research acumen.

Project Coordination and Management

• Efficiently manage time to coordinate and execute project components for multiple projects

• Prioritize tasks, communicate effectively, and remain flexible to meet client needs.

• Assist in project scoping, cost estimations, and client communication in support of Senior Research Leads

• Ensure all project components are executed within scope contract and/or project proposal, and all timelines for met.

• Collaborate with cross-functional teams (community management, programming and data processing teams, Customer Experience) to deliver all project components in a high quality, timely manner.

Deliverable Management & Project Satisfaction

• Serve as the primary market research point of contact for your assigned clients, facilitating complex conversations and communications related to project design, analysis, and unexpected challenges.

• Ensure client satisfaction by delivering high-quality market insights and managing client expectations.

• Analyze data and develop insightful results or “story” that addresses business objective in a clear and concise, visually appealing format.

• Utilize advanced data analysis techniques to interpret research findings and generate recommendations.

• Prepare and present reports summarizing research findings and recommended actions.

Your Success Metrics:

• Quality and Accuracy: Maintain a data accuracy rate of 95% or higher across all research projects.

• Project Efficiency: Complete 90% of projects within the agreed timelines and budget.

• Internal Customer Experience Satisfaction and Client Satisfaction (Receive a rating of 4 or higher on a 5-point scale for 90% or more of your projects)

• Insights and Impact: Generate actionable insights that lead to measurable business impact for clients.

• Team performance: Ensure that SRAs and RMs under your direct management consistently deliver