Customer Service Representative

Job DetailsJob Location: 501 W MAIN ST - MT HOREB, WI 53572Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $18.00 - $24.00 HourlyJob Category: Admin - Clerical
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Premier Cooperative is seeking a Customer Service Representative (CSR) to support our Mt. Horeb location with a strong focus on energy operations, including propane and refined fuels. This role is responsible for providing excellent customer service while supporting billing, scheduling, and administrative functions. .

The ideal candidate will play a key role in ensuring accurate records, efficient operations, and a positive customer experience.


Key Responsibilities

Customer Service & Support


Serve as a primary point of contact for customers—answering questions, taking orders, and resolving concerns
Provide accurate information on propane products, services, pricing, and programs
Communicate with customers regarding deliveries, service work, and account updates
Follow up on customer inquiries and issues in a timely and professional manner
Deliver a high level of service that strengthens customer relationships and supports business gro


 


Billing, Accounts & Recordkeeping


Process invoices accurately and in a timely manner
Assist with accounts receivable, including customer payments and account questions
Support accounts payable functions as needed
Maintain organized and accurate records for all transactions and customer accounts
Reconcile daily cash receipts and prepare deposit



Administrative & Office Support


Maintain office organization, supplies, and systems
Support daily administrative functions for the energy division
Ensure proper filing, documentation, and reporting practices
Assist with general office duties and cross-division support 


 
Qualifications
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Qualifications


High school diploma or equivalent (associate degree preferred)
Previous customer service, office, or administrative experience preferred
Experience in energy/propane, agriculture, or logistics is a plus
Strong communication and organization skills
Ability to manage multiple tasks and prioritize effectively
Proficiency with computer systems and data entry