Network Operations Tech II

Job Description:

At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  

 We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ,  FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.  

What you will do to contribute to the company's success 

• Configures, deploys, monitors and maintains enterprise fiber technologies and related network hardware, software and configurations.

• Provides business analysis, functional and/or operational support within assigned network areas.

• Works on or manages projects to determine network solution requirements from both a business and operational perspective and ensure those requirements underpin system design, development and enhancement decisions.

• Coordinates system related change and testing activity, ensuring appropriate focus on end user customer and/or business needs and expectations.  

Qualifications 

• Monitors information on all network sites, analyzes network monitoring tools and identifies component deterioration.

• Responds to incident notifications and alerts, identifying and resolving issues with customer and/or infrastructure impact.

• Performs troubleshooting and data gathering to identify and resolve issues in an efficient manner.

• Ensures proper escalation to technology operations teams and local systems technicians.

• Performs scheduled maintenance monitoring of critical applications by checking status, operations and return to service.

• Ensures proper handover between shifts

  Core Competencies  

• Committed: Values each customer, while working hard to keep their business and support our communities.  

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.  

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.  

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.  

Benefits 

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

• Medical, dental, and vision plans – start when you start!  

• Life insurance (self, spouse, children) 

• Paid time off (vacation, holiday, and personal/sick days)  

• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) 

• Group Legal plan with Identity Theft Protection 

Additional Perks  

• Tuition reimbursement (up to $5,250 on 1st year)  

• Annual community support to various organizations across the U.S.  

• Associate recognition & awards programs 

• Advancement opportunities