Senior Client Success Manager - SAP Business Unit

Company Overview:

Argano is the world’s largest global digital consultancy, exclusively connecting design and delivery for the transformation of high-performance business operations, extending our clients’ commercial agility, profitability, customer experience, and growth. Our strategic consulting, bolstered by proprietary IP, provides a comprehensive view of business operations, pinpointing areas of strength and unveiling opportunities for improvement. Argano is at the intersection of operations and technology for digital transformation.

Position Title:

Senior Client Success Manager – SAP Business Unit

Job Summary:
The Senior Client Success Manager – SAP Business Unit at Argano is responsible for managing a portfolio of small to mid-sized SAP clients, focusing on building strong relationships, driving client satisfaction, and identifying opportunities for growth within existing accounts. This role serves as a trusted partner between clients and internal delivery teams, ensuring that Argano’s SAP solutions and services deliver measurable business value and long-term success.

This individual will have a strong understanding of SAP technologies, consulting services, and business processes, with the ability to translate client needs into actionable solutions and opportunities for expansion.

Responsibilities:

• Serve as the primary relationship owner for an assigned portfolio of SAP clients, ensuring a high level of satisfaction and engagement.
• Partner with clients to understand their business goals and help develop strategies leveraging SAP solutions and Argano’s consulting services.
• Collaborate with delivery teams to ensure project success, proactive issue resolution, and alignment with client expectations.
• Identify and pursue upsell and cross-sell opportunities across SAP and adjacent technology offerings.
• Conduct business reviews to track outcomes, identify improvement areas, and ensure continued client success.
• Support renewal processes and contract discussions by demonstrating value delivered and future potential.
• Provide insight into SAP product roadmaps, new capabilities, and best practices relevant to client environments.
• Analyze client data and usage metrics to identify growth opportunities and risks.
• Develop and execute account plans that drive retention, satisfaction, and revenue growth.
• Collaborate cross-functionally with Sales, Delivery, and Technical Solution teams to provide a seamless client experience.
• Travel to client sites as needed.

Minimum and Preferred Qualifications

Education:

• Bachelor’s degree in Business, Marketing, Finance, Accounting, Information Systems, or a related field preferred.

Experience:

• 2–5 years of experience in client success, account management, or consulting within the SAP ecosystem or related technology services.
• Familiarity with SAP products and solutions (e.g., S/4HANA, SAP ECC, SAP Analytics, SAP Cloud) strongly preferred.
• Familiarity with SAP Cloud Choice Flex Process preferred. 
• Proven ability to manage client relationships, address challenges proactively, and identify new growth opportunities.
• Experience collaborating with technical and delivery teams in a professional services environment.

Skills and Competencies

• Communication: Excellent verbal and written communication skills with the ability to convey complex topics clearly.
• Client Relationship Management: Strong interpersonal skills with the ability to build trust and credibility at multiple levels.
• Strategic Planning: Ability to develop and execute client success plans tied to business outcomes.
• Problem Solving: Analytical mindset to identify issues and implement effective solutions.
• SAP Knowledge: Understanding of SAP technology landscape and its business impact.
• Data Analysis: Ability to analyze client data to identify trends, opportunities, and risks.
• Collaboration: Strong cross-functional teamwork with Sales, Delivery, and Solution Architecture teams.
• Adaptability: Comfort working in a fast-paced environment with evolving client needs.
• Time Management: Ability to manage multiple client engagements effectively.
• Negotiation: Skilled in renewal discussions and positioning value-based outcomes.

 

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We