Systems Administrator (Desktop Support)

Overview

Location: Springfield, VA

Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Certification: Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire

 

At Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space. 

 

Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business?  Do you have a desire to change how people work?  Are you interested in helping to protect our nation’s cyber interests?  Join our growing team supporting NGA customer missions as a System Administrator (Desktop Support).

Responsibilities

What you get to do every day:

• As a System Administrator Sr (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems.

• You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

• Key Responsibilities:

  • Provide frontline support for desktop systems, including troubleshooting hardware and software issues
  • Manage user accounts, permissions, and access rights
  • Install, configure, and maintain desktop operating systems and applications
  • Respond to and resolve user tickets in a timely and professional manner
  • Perform regular system maintenance and updates to ensure optimal performance and security
  • Assist with the implementation of new technologies and software deployments
  • Document technical solutions and maintain knowledge base for common issues
  • Collaborate with other IT teams to resolve complex issues and improve overall service delivery
  • Provide basic network troubleshooting and support
  • Conduct user training sessions on new software or hardware as needed

Qualifications

Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

 

Education/Experience:

• Requires Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
• 8+ years of relevant experience

Certification:

• Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire

Required Skills:

• 5+ years of experience in desktop support or similar IT role
• Strong knowledge of Windows operating systems and Microsoft Office suite
• Familiarity with basic networking concepts and troubleshooting
• Excellent customer service skills and ability to communicate technical concepts to non-technical users
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Willingness to provide occasional after-hours support

 Physical Requirements:

• Ability to lift and move equipment up to 40 pounds

What is ideal?

• Experience with remote desktop support tools
• Knowledge of Active Directory and Group Policy
• Familiarity with IT service management tools (e.g., ServiceNow)
• Basic scripting skills (PowerShell, batch, etc.)
• Experience in a government or intelligence community environment
• Intelligence Community Experience preferred

What you can expect from us

• Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
• You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology