Licensed Assistant Health Center Manager - Colorado Springs

About Us: Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission.

Abortion Care: At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services. 

Schedule: Monday through Saturday, biweekly rotating between 8:00am - 6:00pm

Ideal Candidate: 

• Associate's degree in nursing required
• Must be a Licensed Registered Nurse (RN) by the state board of nursing in all applicable states
• BLS and ACLS certification within 30 days of hire
• Previous experience with Planned Parenthood as an RN II or related nursing leadership experience required
• Previous experience with IV therapy, intramuscular injections, venipuncture, patient assessment, medication administration, emergency management, and consultation with advanced practice providers
• Previous experience with maintaining regulatory compliance required
• Excellent verbal and written communication skills
• Strong leadership and supervisory attributes
• Ability to be adaptable and function well in an ever-changing environment
• Ability to navigate electronic documentation expectations
• Strong ability to cultivate and maintain a positive team culture
• Excellent critical thinking and problem-solving skills
• Excellent customer service skills
• Ability to work both autonomously and as part of a team
• Ability to travel to other PAB sites in affiliate up to 5% of the time
• Ability to identify opportunities and implement or improve processes
• Excellent time management skills

 What You'll Do:

Clinical Management and Supervision

1. Leads team towards Key Performance Indicator (KPI) targets and monitors/motivates health center performance.
2. Directly supervises RNs. Supervision includes recruitment, onboarding, training, professional development, performance management, clinical audits, recognition, coaching and feedback, timesheet management, staff scheduling, and termination.
3. Conducts all supervisory responsibilities according to the requirements within the PPRM/Labor Union Collective Bargaining Agreement.
4. Facilitates briefs, huddles, debriefs, and staff meetings as indicated by the HCM.
5. Identifies and mitigates risks associated with employment laws such as discrimination and harassment in collaboration with the center manager and human resources department.
6. Reviews and documents employee performance during monthly check-ins and provides coaching and feedback.
7. Coordinates with QM and Credentialling on the privilege of staff, as well as annual clinical/performance reviews.
8. Ensures proper implementation and adherence to operational and regulatory compliance of policies and procedures and takes disciplinary action in coordination with HCM, when indicated.
9. Acts as Manager on Duty (MOD) during manager’s absence.
10. Identifies events that require incident reports and completes or delegates the completion of those reports when indicated.
11. Monitors health center flow through patient-centered care strategies that ensure quality patient care, timely appointments, minimized distractions, efficient processes, and engaged staff.
12. Oversees controlled drug program in collaboration with the site manager and the Clinical Quality Management (QM) department.
13. Informs and steps in to assist or manage instances of behavior escalation, suspicious encounters, and reportable abuse.

Clinical Coverage (up to 25%)

1. Performs all applicable responsibilities of the RN role and steps into flow for services provided by the health center including abortion care and family planning when needed. This could include but is not limited to caring for patie