Customer Service & Fitness Supervisor

 

Position Function - Under the direction of The Keller Pointe Manager and/or Designee, performs assigned duties necessary to assist in management of the daily operations to ensure the proper planning and implementation of all customer and member services, fitness; events and activities; facility and equipment inspections; accounts payment and receivable processes and procedures; and security, wellbeing and overall experience of employees and patrons. Responsible for compliance of all applicable Federal, State,     and  Local  Government     laws  and  ordinances, and  established     guidelines and/or  policies and procedures. Essential Duties% of Performance  Performs  duties   necessary     to   support  The      Keller  Pointe  by overseeing, developing, coordinating, and implementing member, guest and fitness services. Duties may include, but are not limited: managing and directing the proper implementation of policies and procedures; planning and coordinating schedules; developing program cost analysis; registering participants; processing fees and applications; record keeping; purchasing  supplies and equipment; recruiting and training; and cash management.45%Performs assigned duties to assist Manager with the preparation and administration of the annual customer, membership and/or department budget. Duties may include, but are not limited to: forecasting expenditures for equipment, personnel, projects and facility; procurement of goods and services; cost benefit analysis; and personnel related costs.25%Performs assigned duties to assist the Manager with the selection, retention and training of personnel, volunteers, and vendors, to include training and development initiatives. Responsible for conducting performance evaluations and disciplinary processes and procedures within established organizational and department guidelines, policies and/or directives.15%Provides technical staff assistance to ensure operations meets City standards and provides an environment of member and guest expectations. Duties include, but are not limited to, ensuring facilities and equipment are clean and in proper working order and/or repair; consistent and quality delivery of  services; safety of patrons and personnel; and recovery of revenue. 10%Performs additional duties as assigned.5%Total:100%Physical DemandFrequencyBalancingOBendingFCarryingOClimbingOLegendCrawlingOCrouchingOC - ContinuousFine DexterityCFoot ControlsOF - FrequentlyHandlingFHearingCO - OccasionallyKneelingOLiftingFR - RarelyPushing/PullingFReaching FN - NeverStandingFSittingOStoopingFTwistingFVisionCWalkingF(The following descriptions are provided as an example of potential physical and/or sensory activities and does not address the potential for reasonable accommodation; it is intended as general examples of possible physical/sensory demands that might occur during the performance of the position functions/duties, and are not intended to be all inclusive.)Bending/Climbing/Balancing - picking up supplies, files and file boxes, stairs, step stool, walking, standing, filing, drill exercises, CPR/AED life saving, equipment maintenance/inspection, teaching, etc.Carrying/Lifting - files; filing; office supplies; work aids; CPR/AED life saving, etc.Fine Dexterity - telephone; keyboard; calculator; computer hardware, writing, drafting, software usage, CPR/AED life saving, etc.Foot Controls - driving, climbing pool ladders (ingress and egress), teaching, etc.Hearing - customer assistance; telephone; meeting; CPR/AED life saving, etc.Pushing/Pulling/Reaching/Stooping/Twisting - supplies, files, file boxes; retrieving, storage shelves, rolling carts, CPR/AED life saving, classes, training, equipment maintenance/inspection, teaching, training, etc.Standing - making presentations, assisting customers, directing meetings, site inspections, drill exercises, teaching, training, etc.Sitting - desk work, meetings, driving, etc.Vision - computer and desk work, budget, invoices, driving, plans , building schematics/blueprints, chemicals, contracts, CPR/AED life saving, teaching, training, etc.Walking - to and from office, around office, to and from buildings, site inspections, assisting customers, meetings, presentations, teaching, training, etc.Machines, Tools, Equipment and/or Work Aids(The following list is intended to provide examples of possible machines, equipment, tools and/or work aids that might be needed to perform position functions/duties and should not to be construed as a comprehensive or complete catalog.  This list does not include and does not supersede any requirements with respect to safety or protective equipment, uniforms, apparel, gear or apparatuses required for the performance of any duties described herein.)Audio/Visual, Calculator, Computer, Copier, Facsimile, Keyboard, Office Supplies, Scanner, Software, Telephone, Vehic