Principal Associate, Process Management - Enterprise Services Risk Office

Principal Associate, Process Management - Enterprise Services Risk Office

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. As one of the nation’s top 10 banks, we offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

We are hiring! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Brand, Enterprise Supplier Management, Enterprise Products & Experience (EPX), Software, External Affairs, eData, Global Workplace Solutions, Emerging Payments, Ventures, and Tech.  We are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. 

Process management is critical in delivering Capital One’s mission to Change Banking for Good.  The Enterprise Services Risk’s Process Management team plays a central role in bringing this mission to life for Enterprise Services lines of business.

In this position, you will play a key role supporting process-based risk assessments to identify and evaluate risks across various risk types, including technology and cybersecurity.  You will collaborate closely with associates across all lines of defense, Enterprise Services Lines of Businesses, and other risk management teams to support the work related to further maturing process and risk management practices.

This role is highly visible and involves frequent interaction with senior leaders, including accountable executives, to drive meaningful change in our business partners’ processes that can lead to not only risk reduction, but also better customer experiences.

Responsibilities:

• Support the ES Risk Process Management team to advise Enterprise Services lines of business to drive value during process-level assessments and reduce risk for Enterprise Services lines of business

• Analyze various business and risk data and information to proactively identify risks, trends, and process improvements

• Identify potential opportunities for business areas to enhance their process management capabilities, centered in risk management principles in accordance with Enterprise frameworks

• Stay current on regulatory environment changes, financial services industry trends, and understand their impacts to our efforts

• Support risk assessment project delivery, including drafting risk assessment deliverables, reporting, and delivering meeting minutes; draft materials for senior management and other governance activities

• Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices

• Participate in special projects for the team on a periodic basis

Basic Qualifications: 

• High School Diploma, GED or Equivalent Certification

• At least 1 year of experience in the Financial Services and/or Technology industry

• At least 3 years of experience in project, program, process, and/or risk management

• Ability to communicate effectively with people across multiple levels

Preferred Qualifications:

• At least 3 years of Financial Services or Technology industry experience with working knowledge of related risk management and/or regulatory practices

• Previous experience in consulting

• Process development, documentation, and/or improvement experience

• Experience with Governance, Risk, and Compliance software tools

• One or more of the following certifications: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified Risk and Information Systems Control (CRISC), Project Management (PMP),  Program Management (PgMP)

• Experience managing risks related to business continuity, cybersecurity, technology delivery, cloud architecture, and/or product management

• Experience in controls development, contro