Asst General Manager

Assistant General Manager/AGM

This position is quarterly bonus eligible!!

             

Position Summary: The primary duty of the Assistant General Manager is to play a key role in the planning and direction of the entire hotel to ensure that we provide excellent service to our guests and enrich our associate’s working experience. The Assistant General Manager (AGM) leads the staff as coach and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Maintenance,  and Food Service standards. This includes the assessment of staff and property by “walking” the site and managing the team on a continual basis throughout the day.

 Accountabilities: The primary responsibility of the Assistant General Manager is to ensure accurate, timely, and professional service to internal and external hotel guests. The AGM also assumes the role of General Manager in their absence.  The AGM will hire team members, manage performance, communicate feedback, administer discipline, and train the team in successful performance of their jobs. The AGM provides effective guest service and is responsible for the total site in the absence of the General Manager.  Additionally, the AGM is expected to maintain a profitable food & beverage department while maintaining high quality products and service. The F&B department must achieve or exceed budgeted revenues, profit margins, food & beverage costs, and labor and expense percentages, and maximize G.S.I. To accomplish this the Assistant General Manager is expected to market ideas to promote business, reduce employee turnover, maintain payroll budget, maintain sales/revenue budget, and increase productivity while keeping quality consistent.

Qualification Standards

Education & Experience:

• At least 4 years of progressive experience in a hotel or a related field required with substantial experience in food & beverage
• Completion or enrollment in a Hospitality Management program preferred
• High School diploma required
• 4–5-year degree in Hospitality or Business Management preferred
• Management experience in hotel required, experience in F&B and rooms required

• Must have proven leadership and management skills
• Valid ServSafe and TIPS (or similar) Certificates preferred

 

Work Environment:

• Under variable temperature conditions
• Under variable noise levels
• Outdoors/Indoors
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards

 

Physical Requirements:

• Long hours, many of which can be spent standing or walking, sometimes required
• Ability to stand for long hours and walk long distances without fatigue
• Ability to bend, stretch, stoop and reach repeatedly without difficulty
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range

 

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must work well in stressful, high-pressure situations
• Must maintain composure and objectivity under pressure
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions
• Multi-lingual skills helpful

 

Other Abilities, Skills, Knowledge:

• Thorough knowledge of F&B procedures and serving standards
• Health Department rules and regulations
• Liquor laws and regulations
•  Bartending skills

 

Duties & Functions

 

Essential:

• Approaches all encounters with guests and employees in a friendly, service-oriented manner
• Maint