Front Desk Agent
Hyatt Vacation OwnershipAbout the role
Regular Part-time position
Shift:1st/2nd: Must be available weekends and holidays
Hourly Wage: $18.05
HVO
Are you looking for a place where meaningful moments are made together?
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay
401K opportunities
Travel discounts
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site Specific Perks
Free on-site parking
Discounted shoes through Shoes for Crews twice per year
Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles
Water t-shirts provided (Activities and Engineering)
Water bottles provided during shift
Discount from on-site Food & Beverage outlets
Discounted golf at local course when open
“Way to Go” Incentive - $5 per mention deposited onto Wisely card
Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter
Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
Birthday and holiday celebrations and team building outings
As a Guest Services Agent, a typical day will include:
Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.
<
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s