Senior Executive IT Support Specialist

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

This is a hybrid role based out of Alpharetta, GA.

 

We are looking for a Senior Executive IT Support Specialist to join our global team! The Global Executive Board Support team is exclusively dedicated to supporting the Executive Board and their teams. The demands and expectations of our team are high, and we help each other deliver the best possible support experience to our customers. This level of service is unique and brings with it a very rewarding career where your impact can make a big difference.  Within our team, we practice a trust-based working model. 

 

Expectations & Tasks:  

Do you love working with people in a very dynamic environment? Do you like to be challenged by the latest technology? Do you also enjoy teamwork in an international atmosphere with opportunities to drill down into technical issues and solve problems? Then, this position is perfect for you. For us, the board member comes first. We support them anywhere and anytime with 100% commitment.  

  

As a member of our team, you will:  

• Provide the best and fastest possible support to exposed personalities (such as board members)   
• Be proactive and build partnerships with Executive Assistants to help manage the expectations of the Executive Board Member.  
• Understanding of urgency and the escalation of issues quickly when appropriate.   
• Coordinate tasks between 2nd and 3rd level support as an IT expert in resolving complex technical issues, supporting both macOS and Windows.  
• Coordinate with other technical teams and Information Security teams to assure the delivery of technical solutions based on industry trends that would increase efficiency and/or effectiveness of the executive team.  
• Share best practices with team members to contribute and enhance quality and efficiency of internal customer support  
• Setup and support mobile devices including both Android and iPhone.  
• Provide Audio/Video conference support (Skype, Zoom, Teams, etc.) for onsite/offsite presentations, events, and meetings.  
• Contribute to various forms of documentation (Processes, Policies, Training Materials, Quick Reference Guides, Knowledge base articles).  
• Potentially travel internationally and domestically to provide Executive support on occasion.  
   

Role Requirements:   

• Comprehensive operational knowledge of all major technology areas comprising of macOS and Microsoft Software, as well as of mobile applications.  
• Experience troubleshooting both Mac OS & Windows 
• Experience in troubleshooting hardware and software issues
• Experience with client-side troubleshooting of network infrastructure and services with the suite of TCP/IP, IP routing, NAT, firewalls
• Solid knowledge on One Drive, Share Point etc.
• Effective time management / ability to coordinate multiple tasks simultaneously.   
• Ability to work without supervision and take ownership of assigned tasks.  
• Experience in working with cross-cultural teams or individuals.  
• Be open-minded and confidence enough to act on different hierarchy levels.  
• Demonstrates concern for meeting and exceeding immediate and future needs of customers
• Able to work under extreme pressure, critical situations, and extremely tight deadlines
• Continuous learning - Demonstrates ongoing drive to continuously expand one’s own professional capabilities to fuel the continued/ongoing growth and success of SAP.
• Demonstrates a good understanding of customers’ business issues and provides business solutions
• Ensure conformance to organization’s IT security policies, processes and guidelines.
• Self-starter, highly motivated and excellent team player.
• Excellent follow-up and tracking skills.
• Strong customer interaction skills, communication skills and presentation skills
   

 

We build breakthroughs together

 

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software