SportsBook/Keno Cashier

Job DetailsJob Location: Suquamish, WA 98392Position Type: Part Time

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

Sportsbook/Keno Cashier

General Position Summary:

Responsible for efficient and timely exchange of cash or winning tickets for guests and supporting the Sports Betting operation. Provide excellent customer service, selling tickets and ensuring the proper payouts are provided. Writes Keno tickets through a computerized Keno System, calls Keno games, marks numbers called and verifies draw results before entering into the system.

Essential Functions/Major Responsibilities:

Follows all Sportsbook rules for games in accordance with established policies and procedures


Maintains a cash bank, documenting all transactions and balancing the bank at the end of each shift.


Responsible to properly account for all transactions and necessary paperwork


Responsible for placing wagers as requested by guests and verifying and processing winning tickets


Ensures that all information is accurately entered into the till


Properly processes any voided wagers


Follows all company policies and procedures


Effectively and consistently communicates sports betting rules and provides betting assistance to guests in accordance with company policies and procedures


Remains alert to any peculiar betting patterns as “proxy betting” and report promptly to the Supervisor


Consistently maintains visibility in guest areas and immediately responds to any guest questions and/or concerns


Aware of popular lines and odds in the Sportsbook


Safeguards the companies confidential and privileged information that is obtained as a result of normal working procedures


Provides Clearly Superior Customer Service to all internal and external customers


Responsible to start the Keno game


Collects and delivers tickets and cash to customers outside the Keno Lounge


Keeps existing games in tact


Follows all Keno rules for all games in accordance with established casino policies and procedures


Rechecks tickets upon request


Pays winning tickets


Notifies supervisor and/or Department Manager of any potential irregularities noted in a customer’s play or other transactions during the shift


Maintains and is responsible for individually assigned cash drawer/bank and its balance


Responsible for all cash transactions during assigned shift


Responsible for opening and closing games including the completion of reports

Secondary Functions:

Works with the department’s employees to maintain a clean and friendly Sportsbook/Keno area


Performs in a professional manner while actively practicing the Customer Service Standards


Assists in stocking department supplies


Other duties as assigned

Specific Job Skills:

Experienced in providing great customer service.


Ability to listen and solve customer complaints.


Good math skills.


Good verbal communication skills.


Ability to work with a number of people at one time.


Ability to take direction and complete tasks in a timely manner.


Ability to work with little or no supervision.


Ability to work as part of a team and independently.


Ability to work in a fast-paced environment.


Excellent verbal and written communication skills


Ability to work in a fast-paced and sometimes stressful environment


Ability to write legibly


Knowledge of computer keyboarding helpful


Ability to understand and implement game rules and convey professionally to guests


Ability to follow instructions and solve problems quickly and within the policies and procedures

QualificationsEducation and/or Experience:

High School diploma or GED equivalent required. Experience in sports or online gaming highly preferred.

Job Conditions:

Working conditions include working in a smoke-filled environment and standing for extended periods of time. Schedule may include working days, nights, evenings, weekends and holidays.   Other working conditions may include working alone, or in a busy gaming environment with frequent interruptions. Guest interactions may become stressful. Conditions will also include frequent interruptions and working evenings, weekends and holidays, including working a rotating schedule.    

Physical Requirements:

Ability to lift 50 lbs. while standing, twisting, or bending. Must be able to stand and/or sit for extended periods of time. Must be able to work evenings based on a rotating schedule.