Field Service Engineer - Boston, MA - Remote

This is an excellent opportunity to join a motivated and expanding team. We encourage self-starters, proactive individuals, and energetic candidates who are eager to contribute their ideas, innovative thinking, and hard work to apply. We offer a strong work-life balance and an intense, challenging, fast-paced work environment. Your contributions will have a meaningful impact, helping you achieve your career goals.

The ideal candidate must reside in the greater Boston area.

Grow with Us - Your Responsibilities

• You will provide exceptional customer care and build positive relationships with customers
• In the event of an issue, you will provide technical support to customers 
• One of your responsibilities will be to tie workflow to schedule to minimize unnecessary travel. Travel to customers by ground, train, and air transportation as needed 
• You will provide training to customers on the essential use and operation of Bio Analytics instruments 
• You will perform field service, calibration, and installation of complex mechanical systems and perform preventative maintenance and field sterilizations  
• One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all company's procedures and protocols, as well as perform software updates/upgrades  
• You will assist in drafting documentation of process and procedure as required 
• Keep accurate records via written and paper form, keep a precise count of parts assigned to the engineer 
• Regularly, you will be asked to produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs 
• Pass along identified leads to the sales manager 
• Travel to our Ann Arbor, MI, Albuquerque, NM, Fremont, CA, and additional facilities and sites for training and conferences as needed 
• All other duties as assigned by management
• Expect up to 35% overnight travel to support Field Service activities
• Lift items that weigh up to 35 Kg

What Will Convince Us

• You have completed an associate's degree or engineering or military training certifications and/or 5+ years of proven field service experience
• You can troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills 
• You have a valid Driver's License
• You are proficient with MS Office software, including Outlook, Word, and Excel

We Value:

• You can work flexible shifts and adapt to changing work schedules 
• You have a minimum of 3+ years of field service experience in the Bio-Pharmaceutical industry
• Completion of bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field
• Familiarity with mobile tools and applications 
• Excellent driving record 
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (empl