Advanced Relationship Manager - Supplier Management

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 
 

Manages external supplier, vendor and associated relationships. Measures supplier planned (i.e. contracted) versus actual service levels and performance. Ensures a positive link between supplier performance assessment, corrective action and continuous / lasting improvement. Partners with Procurement, Finance, Supply Chain and other stakeholders in Request for Proposal (RFP), Statement of Work (SOW) and contract phases of supplier engagement. Ensures that contracts and agreements provide high value for money.

• Manages large and complex supplier relationships.
• Monitors performance metrics and trends relating to supplier capabilities and operational performance.
• Serves as the primary contact for all roadmap initiatives, program deliverables, SLAs and incidents.
• Manages the operationalization of supplier deliverables, commercials, etc.
• Leads and contributes to functional improvement initiatives, including but not limited to agent processes, company policies, training, and QA.
• Assesses supplier capability and addresses issues limiting performance.
• Communicates findings, concerns and resolution plans to key internal stakeholders, including Procurement and business leaders.
• Develops, implements and tracks the effectiveness of DN-sponsored incentives.

Required Qualifications

• Diploma or equivalent work experience required.
• Minimum of 6-8 years of relevant experience or equivalent combination of education and experience in External Relationship Management and/or Supplier Management.
• Experience in understanding and negotiating contract language and translating that to measurable business KPIs, SLAs and outcomes.
• Good business English skills (written and spoken).
• Financial Services or Retail Banking experience.
• ATM Industry experience preferred.

Salary Range: $95,000 to $110,000. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the plan and/or program, whereby an award, if any, may depend on various factors, including, without limitation, individual and organizational performance. 

Benefits: 

• Health, Dental, and Vision Insurance 
• Life Insurance 
• Critical illness, Accident, and Hospital Indemnity Insurance 
• 401(k) Savings Plan 
• Health Savings Account 
• Leave of Absence Benefits 
• Paid Time Off 

The application window is expected to close July 5th, 2025. 

#LI-Remote

#LI-VD1
 

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations