Senior Specialist, QC Instructional Designer, Cell Therapy

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Purpose and Scope of Position

The Quality Control Training Senior Specialist will support and sustain the continuous improvement of the QC Training Program at the Bothell, Washington BMS Cell Therapy Manufacturing Plant. They will be responsible for designing, developing, and maintaining training materials for QC. The QC Instructional Designer will serve as an internal subject matter expert and consultant on adult learning theory, instructional effectiveness, and human performance assessment and improvement. Good Communication and organizational skills are a requirement. Knowledge of Pharmaceutical GxP Regulations is recommended. The work site for this position is 100% time on-site at the BMS Cell Therapy Manufacturing Plant in Bothell, WA. This role reports to the Quality Control Training Team, supervised by Manager, Quality Control Training.

Key Responsibilities

• Serve as the QC representative and SME for QC training administration and coordination. Participate in cross-functional training forums, planning meetings for QC staff training, and project teams.
• Develop master training schedule for QC. Perform daily adjustments to training schedule as required.
• Review and report training performance to ensure efficient use of resources and achieve performance objectives. Develop tracking tools and metrics to monitor adherence to the established schedule and lead times.
• Monitor and report training effectiveness to ensure Right-First-Time lab operations. Develop associated tracking tools and metrics to monitor.
• Propose and implement improvements to training process to increase efficiency and productivity.
• Support QC Management in anticipating mid- to long-term training needs and constraints (personnel, equipment and lab space). Support strategic proposals.
• Designing learning plans, defining objectives, learning activities, and post-training evaluation strategies.
• Design and develop training materials for multiple delivery methods: E-learning, Classroom, and on the Job trainings.
• Work closely with Subject Matter Experts (SME) to develop training materials to support technical and non-technical processes for a scientific audience.
• Drive training program changes that will enhance the quality of QC Training program and improve time to competency.
• Create supporting material/media (audio, video, simulations, role plays, games etc.) as required.
• Devise modes of assessment within training, such as tests or quizzes, to measure the effectiveness of the course.
• Work with internal creative group and external vendors to develop electronic assets such as animations, videos, and self-paced eLearning modules.
• Closely monitor and evaluate the effectiveness of training programs to lead continuous improvement efforts, ensuring that training programs achieve instructional objectives and support business goals.
• Support QC metrics and initiatives by running ad-hoc and scheduled reports in the Learning Management System (SuccessFactors).
• Own and support training related CAPAs, deviations, and Change Controls
• Participate in internal and external audit reviews of QC Training.
• Perform other tasks as required to support the QC training program.

Basic Qualifications

• Bachelor's degree preferred in science.
• 4+ years direct experience of instructional design/ learning development project management
• Demonstrated expertise using various eLearning tools and platforms including Camtasia and Articulate Storyline 360.
• Demonstrated experience with adult