Business Systems Analyst

Company Description

Industry Dive is a leading business journalism company. Nearly 13 million decision-makers across 20+ competitive industries rely on its exclusive insight and analysis delivered through 26 publications. Industry Dive was founded in 2012 to provide business leaders with the information they need to move industries forward. Our team of reporters, editors, designers, and marketers delivers insights and programs that spark innovation, fuel growth and shape agendas in every industry we cover.

Job Description

You will support the day-to-day needs and projects for our business systems, with a focus on project management and data analysis within the Revenue Operations Department. You also ensure our data integrity and aids in developing sustainable and efficient processes for our teams using Salesforce, from Sales to Ad Operations to our content studio team. This role reports to the Director of Business Systems.

Revenue Operations focuses on facilitating communication across departments in order to drive growth and efficiency across the customer lifecycle. This cross-functional team is responsible for internal processes & systems to drive revenue productivity at scale including: data integrity & CRM maintenance, administration of all sales technologies, sales training, & collateral, liaising with all internal departments, and other special projects as they occur.

Day-to-day would include: 

• Partnering closely with the Business Systems team to gather requirements, scope, design, implement, and document solutions in Salesforce, Tableau, and other software

• Providing CRM support by troubleshooting issues and empowering end users through training and documentation

• Taking ownership of reporting; from creating complex reports and dashboards in Salesforce to preparing large datasets for analysis and generating insights, identifying trends, and creating visualizations to summarize findings in Tableau, Excel, or other BI tools

• Improving and scaling existing reports, such as forecasting models, to enable stakeholders to manage the business and make effective decisions

• Developing data management processes to ensure data hygiene and making necessary corrections through mass updates

• Owning critical initiatives such as (but not limited to) launches of new products and publications, Ad Results delivery improvements, and Sales process enhancements

• Applying system knowledge when conducting data analysis projects in order to thoughtfully answer stakeholders’ core questions, anticipate future questions, and provide additional insights and context when appropriate

• Managing small to medium-sized projects end-to-end

This posting will automatically expire on 11/09/2024

Qualifications

• Experience as a business analyst, emphasizing analytics and data visualization

• Experience working in a CRM; Salesforce strongly preferred

• An understanding of database structures and enterprise software systems

• Excel wizardry for large data sets, with proficiency in pivot tables and lookup formulas

• Proficiency with Power Query/Power BI or SQL, plus familiarity with Tableau

• Excellent analytical and creative problem-solving skills

• Master of preventing scope creep and identifying an MVP (minimum viable product)

• Detail-oriented with the ability to manage multiple concurrent requests and projects with effective prioritization

• Strong communication skills and ability to translate and explain data insights and technical processes clearly and succinctly to stakeholders

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include: 

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop y