Customer Evaluations Engineer

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

This role is onsite at our Plano, Texas office.

Your Career

You're a proactive problem-solver with a strong technical or engineering background, driven to deliver results in a fast-paced, collaborative environment. You thrive on ownership, possess a high level of integrity, and have an exceptional eye for detail. You're also someone who looks for opportunities to innovate and optimize, potentially seeing how emerging technologies could streamline current workflows.

our Impact

Prepare and Configure Equipment:

• Return equipment to factory default, securely removing all previous customer data
• Physically build and configure new equipment, including installing interfaces and cards as needed
• Stage equipment for customer requests with the correct software, licenses, and configuration files

Logistics and Inventory Management:

• Maintain accurate records and update internal tracking systems with the status of customer evaluation requests
• Conduct semi-annual physical inventory audits
• Ability to lift and carry up to 60 lbs is required

Compliance and Support:

• Perform trade compliance screenings for non-US customers and partners against denied party lists and sanctions
• Troubleshoot activation or licensing failures

Communication and Collaboration:

• Communicate effectively with sales teams regarding evaluation request status via email and our EVAL Tracking Tool (Salesforce)
• Escalate issues to management as appropriate

Qualifications

Your Experience 

• 2+ years of relevant experience in a technical or operational role such as systems engineering, logistics management, critical supply chain, or software development
• Exceptional organizational skills and a proven ability to maintain accurate records
• Proficiency with Salesforce.com, Google Suite
• Excellent written and verbal communication skills
• Ability to lift and carry up to 60 lbs
• Advanced computer skills, particularly with automation scripting using Python and within Google Business Suite is preferred.
• Bachelor’s degree in Computer Science, MIS or a similar engineering discipline or equivalent military experience required
• Palo Alto Networks Cybersecurity Apprentice and Cybersecurity Practitioner certifications are strongly encouraged

Additional Information

The Team

The Worldwide Shared Services team is dedicated to empowering Palo Alto Networks’ go-to-market teams through innovative solutions and strategic guidance to drive superior outcomes. We strive to equip our teams with the expertise and resources needed to make a meaningful and lasting impact with the customers we serve while achieving sales excellence. We are committed to fostering an environment where our team members can thrive, creating a culture of collaborati