In Room Dining Captain - The Little Nell

Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. 

A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. 

The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain. 

For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary 
The In-Room Dining Captain oversees the daily operations of the in-room dining service, ensuring exceptional guest experiences through efficient order management, quality control, and team leadership. This position reports to the In Room Dining Manager.

Job Posting Deadline
Applications for this position will be accepted until May 10, 2026.

Essential Job Functions/Key Job Responsibilities
•    Supervise and coordinate the daily operations of the in-room dining service
•    Ensure all orders are prepared, delivered, and presented according to hotel standards
•    Train, mentor, and support in-room dining servers to maintain exceptional service quality
•    Monitor guest orders and special requests to ensure accuracy and satisfaction
•    Assist with taking orders, delivering food, and setting up in-room dining experiences as needed
•    Maintain cleanliness, organization, and proper stocking of in-room dining areas
•    Handle guest concerns and resolve service issues promptly and professionally
•    Collaborate with the kitchen and other departments to ensure seamless service
•    Conduct regular quality checks on food presentation, temperature, and overall guest experience
•    Oversee the collection and retrieval of trays and dining equipment from guest rooms and hallways
•    Maintain records of in-room dining transactions, inventory, and team performance
•    Uphold hotel policies, safety standards, and brand service guidelines at all times
•    Other duties as assigned 

Qualifications

Education & Experience Requirements 
•    High School Diploma or equivalent preferred 
•    3-4 years experience with Food and Beverage 

Knowledge, Skills & Abilities  
•    Strong knowledge of food and beverage menus, including preparation and presentation standards
•    Proficiency in point-of-sale (POS) systems and order-taking procedures
•    Knowledge of hotel policies, services, and room layouts to assist guests effectively
•    Excellent communication skills for interacting with guests, servers, kitchen staff as well as the telephone
•    Strong organizational skills to manage orders and ensure timely service
•    Knowledgeable of 5-star standards 
•    Ability to handle guest complaints and service issues in a professional manner
•    In-depth knowledge of food safety, sanitation standards, and health regulations
•    Strong problem-solving skills to address service chal