Manager Data Quality, DMO

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ®  app daily.

Job Summary

This is a role within Chamberlain Group's IT Information Services function. A successful incumbent is expected to lead the execution of the strategy and tactics necessary to improve the quality for Master Data domains centrally govern across the enterprise. Requires a minimum 7 years’ experience in Information Business Systems, preferably in SAP environments a Bachelor’s degree in Business Administration, Information Systems or equivalent.

Essential Duties and Responsibilities

• Influence, improve and facilitate documentation and use of the MDM data standards/definitions, process flows and supporting systems in an effort to advance our master data governance maturity and improve the quality of our data

• Lead, coach, and train team members, end users, business partners and stakeholders on master data quality processes, tools, metrics and master data lifecycle to enable accurate, efficient, data-based processes and decisions

• Create, measure and analyze master data content & quality to find and drive opportunities to improve the quality, accuracy and usability of the master data

• Build strong relationships and partnerships with business stakeholders, leaders and end-users, including but not limited to, Finance & Accounting, HR, Customer Care, Manufacturing Operations, Global Sourcing, Distribution & Logistics, Engineering, Information Technology, and Sales & Marketing

• Expert level understanding of the core business processes & system transactions and how master data impacts business activity and performance upstream and downstream to help identify gaps or opportunities to improve our data quality

• Lead implementation of supporting technology and management processes to automate master data quality processes – including, but not limited to: software, forms, scripts, macros, workflows and tracking artifacts

• Lead discussions and activities with our business partners to help them understand the quality of their data, evolve their data rules and business processes, and improve business partner training to increase adoption and maturity. Design, Develop, Deploy and support process to capture, access, prioritize data cleansing initiatives

• Plan, Execute and Monitor projects for on time, on budget and on scope. Provide performance reports, tracking mechanisms; Timely reporting of actual time spent vs forecast and provide input to forecast process

• Provide accurate estimates and forecast of resource time and skills for project

• Lead definition and communicating data quality metrics to business partners and stakeholders; lead business partner data quality goal setting; lead implementation of quarterly community of practice meetings to keep business partners and stakeholders informed and engaged

• Lead the Research, recommendation, design and implementation improvements to supporting tools and systems which include identify tool gaps, assess software solutions, vendor partnership, sell concepts internally, develop and manage projects to implement

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Supervision Exercised

• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members

• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies

• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regula