Front Desk Agent | Lewisburg Fairfield Inn & Suites

Are you passionate about hospitality and love working with people? Join our dynamic team as a Front Desk Associate and be the welcoming face of our award-winning Marriott hotel. We’re looking for a dependable, service-driven professional who thrives in a fast-paced environment and takes pride in creating exceptional guest experiences. This role is perfect for someone who enjoys solving problems, staying organized, and making meaningful connections with travelers from all walks of life. Availability for 7 AM–3 PM and 3 PM–11 PM shifts—including weekends and holidays—is required. If you’re ready to grow your career in hospitality and be part of a supportive, high-performing team, we’d love to hear from you!

 

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. 

Including, but not limted to: 

• Greet all guests with a warm, friendly, and professional attitude, creating a welcoming first impression.
• Check guests in and out efficiently while managing reservations, room assignments, and special requests.
• Answer incoming calls promptly and professionally; handle inquiries, wake-up calls, and guest requests.
• Maintain a clean, organized, and well-stocked front desk, lobby, and market area.
• Take inventory and restock the market as needed.
• Assist with billing questions and resolve disputes with accuracy and professionalism.
• Support safety and security efforts by remaining alert, reporting concerns, and following protocols.
• Work quickly and efficiently while juggling multiple tasks and prioritizing guest needs.
• Communicate effectively with housekeeping, maintenance, and leadership to ensure smooth operations.
• Collaborate with team members and step in wherever needed to provide seamless guest service.
• Uphold standards and consistently deliver a high level of hospitality.

Qualifications
 

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.  We partner with the top Hospitality Brands including independent locations as well.  We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management.  You can find out more by visiting our website, www.shanercorp.com!