Banking Service Associate Professional

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

The Banking Service Associate Professional supports our Financial Professionals, their assistants and internal business partners in delivering best in class service to support our advisors and their clients.  This individual is part of a specialized service team supporting a high volume of calls per day.  This newly created Banking Service team will support LPL’s Cash Management account / product; servicing inbound calls from Financial Professionals, their assistants, and internal associates.   In addition to inbound phone support, you will also make outbound calls to other departments, our partner bank, UMB Bank, n.a. as necessary. Associates must also understand and be able to explain the operational requirements and firm policies that govern the banking products we support and ensure compliance with guidelines, banking regulations, LPL Financial policies, and other regulatory requirements.  The ideal candidate would have experience within a service center environment or the wealth management/banking industry and have a strong passion for excellence and providing service that delights our advisors.

Responsibilities:

• Exceptional customer Service: Responsible for all functions of a Banking and Lending Associate Service Rep including providing exceptional customer service via incoming calls, outbound phone calls, and responses to emails as it relates to banking and lending.  Provide exceptional customer service to Financial Professionals and their assistants, measurable by various key performance indicators:  Strive for first call resolution and accurately process requests with desired service levels.  Works with operational partners for various tasks to ensure accountability and ownership is demonstrated back to the Financial Professional.  Viewed as the single point of contact for all things banking.  Guide Financial Professionals and their assistants through processes and system platforms as they relate to the cash management account and our banking products.

• Subject Matter Expertise:  Acquire and maintain detailed knowledge of LPL systems, processes, and internal business partners as it relates to LPL’s banking and lending platforms.  Assist with creation, maintenance, and sharing of internal resources to consistently distribute learnings across the team.  Ability to articulate the differences between the banking products to advisors and internal business partners with confidence.

• Risk management:  Ensure compliance with LPL firm policies, regulatory and banking requirements and adapt to changes. Regularly exercise discretion and business judgment

• Continuous improvement and collaboration:  Embrace financial professional and end-client feedback and seek to identify ways to improve the overall experience for banking and LPL Financial.  Partner internally with leadership along with UMB Bank, n.a. to drive desired outcomes for product growth; ultimately having a material (positive) impact to the service model and your team.  Participate in various forums (roundtables, team chats, team meetings) to keep apprised of and suggests new processes and opportunities for LPL; provides feedback and program improvements to drive the business forward.

• Culture carrier and promoter of employee engagement:  Contribute to a team environment by demonstrating the ability to interact, support and engage with coworkers to achieve team and department goals.   Uphold LPL’s value and mission statements. 

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 1 to 2 years of Customer Service experience, preferably in financial services (wealth management or banking)

•  Bachelor’s degree in finance, business, accounting or economics

• Superior oral and written communication skills

• Ability to quickly learn and maintain knowledge in a very dynamic environment

• Ability to multi-task, strong attention to det