Field Service Manager

Description

Field Service Manager

Location: El Cajon, CA
Employment Type: Full-Time
Travel: Up to 25%
Direct Reports: Field Service Technicians, Project Managers, Parts Specialists
Compensation: $110,000 – $130,000 annually (based on experience)
Bonus: Annual performance bonus opportunity

About the Role

Are you a people-focused leader who enjoys guiding others, solving problems collaboratively, and building strong relationships?
 

We’re seeking an engaging, relationship-driven Field Service Manager to lead a talented team of technicians in our El Cajon, CA location. This position blends leadership, communication, and operational oversight — ensuring safety, quality, and customer satisfaction while fostering a positive, team-oriented environment.

You’ll thrive here if you’re energized by working with people, influencing outcomes through positive communication, and motivating others toward shared goals.

What You’ll Do

• Lead and Inspire: Manage, mentor, and motivate a team of technicians, creating a culture of teamwork, accountability, and professional growth. 
• Build Relationships: Develop strong connections with customers, team members, and partners to ensure long-term satisfaction and trust. 
• Coach for Success: Provide regular feedback, performance reviews, and on-the-job guidance to help your team excel. 
• Coordinate Workflow: Oversee scheduling, prioritize service calls, and align technician strengths to meet customer and operational needs. 
• Foster Communication: Keep open communication between field staff, leadership, and customers to ensure issues are addressed promptly and effectively. 
• Promote Excellence: Maintain high safety standards, ensure quality service, and drive continuous improvement in performance and processes. 
• Collaborate Cross-Functionally: Work closely with sales, support, and operations to deliver seamless customer service from start to finish. 
• Recognize and Motivate: Celebrate wins, foster enthusiasm, and keep morale high across your team.
   

Required Skills & Experience

• 5+ years of experience in service department operations (power generation, mechanical, or electrical systems preferred). 
• 3–5 years of experience supervising or managing field service technicians. 
• Strong leadership skills with the ability to motivate, coach, and develop individuals and teams. 
• Excellent verbal and written communication skills — able to build rapport and trust with employees and customers. 
• Demonstrated ability to manage workflow, prioritize effectively, and maintain high performance standards. 
• Proven track record of ensuring safety compliance and promoting a positive safety culture. 
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office systems. 
• Strong problem-solving and decision-making skills with an emphasis on customer satisfaction. 
• High school diploma or GED required.
   

Preferred Skills & Experience

• Associate or bachelor’s degree in a related field (Business, Management, or Technical discipline). 
• Experience with generators, diesel and gaseous engines, and power systems. 
• Familiarity with service management software or ERP systems. 
• Understanding of applicable codes, compliance, and regulatory standards.
   

Performance Goals

• Technician retention and development. 
• Customer satisfaction and loyalty. 
• Team productivity and safety compliance. 
• Revenue, margin, and operational efficiency.
   

Compensation & Benefits

We offer a competitive total rewards package that supports your well-being, growth, and success:

• Salary range: $110,000 – $130,000 per year, based on experience. 
• Annual performance bonus opportunity. 
• Comprehensive medical, dental, and vision insurance. 
• 401(k) retirement plan with company match. 
• Paid time off and company holidays. 
• Company-paid life and disability insurance. 
• Professional development and training opportunities. 
• Supportive, team-oriented culture that values integrity and collaboration.
   

Why You’ll Love Working Here

At MSHS Pacific Power Group, we believe great leadership starts with great people.