IT Support Specialist

CSA is seeking an IT Support Specialist ​​​who will perform IT service management responsibilities for our Navy client in New London, CT. Primary responsibilities include the management of service requests, IT assets and accounts.

Responsibilities

• Provide IT service management including service request management, asset management, account management, Fileshare management, and transition management (e.g., Seat and/or Technical Refresh & OS Refresh).   
• ​Address, escalate and/or track local technical issues through remediation in accordance with established best practices
• Support Trusted Agent requirements for SIPR token issuance
• Maintain inventory of desktop and laptop computers, monitors, printers and other IT related equipment
• Perform Pre-Invoice validation of ordered/delivered services
• ​Apply technical and project management expertise in collaboration with other team members to develop requirements, identify tasking, manage project execution, recognize, report and remediate issues representing schedule risk
• Learn the physical infrastructure of networking/IT in order to understand limitations and help in identifying solutions to problems/issues/requests and communicate infrastructure requirements to NMCI leadership team
• ​Act as command liaison for communicating field requirements to leadership
• ​Attend NMCI POC meetings and training sessions to keep up-to-date on the requirements for NMCI ordering
• ​Provide advice and guidance to customers to include recommending solutions to user’s requests, and training of hardware/software
• ​Provide suggestions to improve project execution and complete project deliverables on behalf of the NETC CIO staff
• ​Organize, direct, coordinate, and communicate the planning and production of all activities associated with assigned projects, including configuration management, change management, and logistics/resource coordination ensuring accuracy and completion of all necessary documentation/inventory 

Qualifications

• Three (3) years of relevant experience
• HS Diploma
• Ability to obtain and maintain an Active U.S. Government Secret Clearance
• ​Functional expertise with Microsoft Office suite of products, including Word, Excel, PowerPoint, Visio, and Project 
• ​Able to lift 25lbs, climb stairs, stoop under equipment or desks, walk across campus.​ 
• Navy Cyber Security Workforce (CSWF) baseline certification to include CompTIA Security+ (a Bachelor's degree in the IT field will be accepted in lieu of the CSWF certification)
• IA Contractor Training and Certification and Computing Environment (CE) certification may be required at the task order level

Preferred Qualifications

• Bachelor's degree in Computer Science or equivalent
• Active Secret clearance

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.
As a federal contractor, CSA will abide by the client’s infectious disease protocols.
WE BELIEVE great companies know who they are and what they stand for. CSA’s common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people—so they are inspired to solve our clients’ toughest challenges. It’s no secret, we owe the past 18 years of our success to our outstanding and ambitious team members. To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career. We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers.     
Be a part of CSA… do great things!
CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer.
If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to hr@csaassociates.com. Please indicate the specifics of the assistance needed. Assistance is reserved for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. We’re an equal opportunity employer that empowers our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran