Customer Support Manager (f/m/d), Amsterdam

We are looking for you

As Customer Support Manager at Invesdor, you will coordinate our support operations in the Netherlands. You’ll work closely with the support teams in Germany and Finland to ensure investors receive quick, friendly, and professional assistance - and that all processes run smoothly. You play a key role in delivering an excellent customer experience and collaborate with our international team to continuously improve service quality and customer satisfaction.

You will be responsible for

Happy investors - that’s what it’s all about! How you’ll make that happen:

• Handle call-back requests and provide telephone support to investors
• Respond quickly, clearly, and professionally to emails and chat messages
• Monitor and reply to Trustpilot and Google reviews
• Carefully execute back-office tasks such as updating master data, processing withdrawals, verifying IBANs and IDs, and checking Buckaroo payments
• Manage transfers, including communication with investors and verification of legal documents
• Oversee payment processes
• Follow up on incomplete investments and work on improving conversion rates
• Coordinate settlement processes, including repayments and fund closing calculations
• Send targeted communications on specific topics
• Manage bond transfers and update investor registers
• Drive process optimization and alignment within the international support team

What we offer

• A dynamic role in an international environment where no day is the same, with cross-department collaboration and a diverse range of tasks.
• A workplace where your ideas truly matter - and where you’ll have ownership in bringing them to life. We work with short lines of communication and fast decision-making.
• Enjoy a balanced work week with three days at the inspiring SDG House in Amsterdam and two flexible home-office days. We believe in the power of collaboration, learning, and innovation - as well as flexibility.
• Competitive compensation and plenty of opportunities for professional growth.
• And of course, fun team activities!

To be successful in this role you will need

• A passion for customers and a drive to help investors and make them happy
• At least 1 year of experience in a support or customer-facing role, or an education in sales, hospitality, or another service-oriented field
• Excellent communication skills in Dutch and English
• Experience in financial services or a strong interest in investing and/or business financing
• Accuracy and the ability to manage multiple tasks efficiently
• Strong organizational and problem-solving skills
• Experience with customer service tools such as Zendesk or HubSpot is a plus
• A proactive and collaborative mindset - you’re a real team player

Ready to take on the challenge?
 
Do you see yourself in this role and want to help us innovate the world of investing?
Send your application (motivation letter, CV, references, salary expectations, and possible start date) to lois.commandeur@invesdor.nl.
 
We look forward to meeting you and working together towards a sustainable future!