Principal IT Product Manager- Customer Analytics (Customer 360)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

As part of the role, you will be responsible for driving the discovery, build, adoption and ROI realization of Customer 360 as an analytics product across the company. Build action oriented connected decision-making OKRs and continually explore ways to embed AI. You will be a key enabler of Customer 360 by finding creative ways to visualize complex data to help in Palo Alto Networks growth.

Your Impact

• Create a vision for how we’ll improve Palo Alto Networks’ customer experience through data, insights, automation and AI. 

• Understand our customer/stakeholder needs to build problem statement analysis and feature requirements to create actionable insights. 

• Become the trusted partner across Data & Analytics and Business teams to bridge insights-to-action. 

• Take risk fearlessly - Thrive operating in a fast-paced environment while ensuring relentless focus on product quality and stakeholder success.

• Ability to translate business problems into foundational data requirements that scales beyond the stated ask. 

• Strive tirelessly for simplicity and usability - Passionate about data visualization and packaging insights into intuitive product experience

• Work together, win together - Establish synergy across AI & Analytics teams to promote knowledge sharing and standard interpretation of business metrics. 

• Be intellectually curious, embrace a growth mindset and solicit honest feedback towards continuous pursuit of improvements and optimization. 

• Frequently interact with executive leadership and are a master of clearly articulating value, progress, and where help is needed

• Ruthlessly prioritize competing demands with focus on delivering business value, impact and operational efficiency. 

• Provide trusted data to executives by proactively monitoring data quality, and fixing the issues at Source to enable data-driven decision making.

Qualifications

Your Experience

• Overall 12+ years of experience in the data & analytics domain. 

• Experience in Product Management including managing delivery of data & analytics products from start to finish at enterprise scale.

• Ability to structure complex problems, develop hypotheses, conduct analysis and drive actionable recommendations through a data driven process (knows “how to data”).

• Full familiarity and understanding of end-to-end customer journey in B2B space and respective OKRs within each phase and ability to translate into easy to understand insights and visualizations.

• Proven ability to build lasting relationships with business stakeholders and ability to present to executives.

• Excellent attention to detail and proven ability to build simple, elegant and impactful executive and operational products, dashb