Account Executive - Healthcare Revenue Cycle - Northern California & Southeast Markets

Job Family:

Business Operations

Travel Required:

Up to 50%

Clearance Required:

None

What You Will Do:

The Account Executive is a Guidehouse Managed Services Director and is responsible for the both prosecution, identification and development of profitable business opportunities as well as ensuring all operations are successfully performed within the assigned individual revenue cycle projects. 

The Account Executive will serve as the primary client relationship executive and ensure best Revenue Cycle Management practices are developed and implemented for business process outsourcing or as a stand-alone service. The Account Executive will also oversee all new business activities related to the assigned projects. 

Ability to provide the analysis for the strategic vision necessary to ensure that the Company has the proper strategic and tactical plans to meet and/or exceed revenue growth objectives

Strategy and Business Development

• Spearhead the development, communication and implementation of effective growth strategies, programs and processes..

• Create and implement standard playbooks for all clients consistent with standard operational procedures and SOP’s allowing for consistent performance of all revenue cycle metrics and KPI’s.

• Collaborate with the Senior Management Team to develop and implement plans for the infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the Company in the Physician Services arena.

• Oversight of Division Business Planning and creation of Strategic Initiatives for the Company.

• Take on special projects and assignments where necessary.

Leadership and Continuous Improvement:

• Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects.

• Assesses and responds to current and future internal and external healthcare trends in order to establish and ensure the necessary direction for revenue cycle activities.

• Continually seeks ways and means for improving the delivery and support of Hospital Revenue Cycle and Physician Services activities and programs.

• Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.

• Understands the job functions of all Hospital Revenue Cycle and Physician Services personnel, is aware of process flow across departments, and involves them, as appropriate, when recommended actions may impact their work functions. 

Operations:

• Develops and implements policies and procedures related to all aspects of the Physician Services process.

• Monitors and researches regulatory changes and proposes actions to respond to changing legislation/regulations.

• Evaluates and directs efforts of Consultants and Analysts to improve clients’ Physician Services initiatives.

• Assists in on-site operational reviews of various Hospital Revenue Cycle and Physician Services processes at clients’ sites and publishes recommended action plans/proposals in consultation with client CFO.

• Develops and utilizes monitoring and reporting techniques and systems.

Client Responsibility:

• Responsible for development of Performance Indicators and communication with client regarding Performance Indicators.

• Responsible for a continual assessment of client needs and potential solutions available through Guidehouse.

• Responsible for internal quality and performance monitoring to ensure that client expectations are being achieved.

What You Will Need:

• College degree or HS Diploma with additional years' experience

• Minimum twelve (12) years relevant experience

What Would Be Nice To Have:

This role will include clients in both Northern California and the Southeast.  Prefer candidates that can travel extensively are located in either Northern California or the Atlanta, GA region to maximize client contact.  

• 4-6  years of Physician Services Operations and Hospital Revenue Cycle Management.

• Ability to effectively communicate at all levels of an organization.

• Significant Experience in the health care services field.

• Undergraduate degree four-year college or university

• Master’s Degree preferred

• Prior experience in developing strategic plans

• Accomplished in client relationships and business development

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