Patient Advocate II - Patient Experience
Advocate Aurora HealthAbout the role
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
AWHFB Davie Medical Center
Business Operating Hours, Mon-Friday, 8a-5p.
Pay Range
$25.30 - $37.95EDUCATION/EXPERIENCE: Bachelor?s Degree in sociology, psychology, communications, or other human relations discipline required. 3+ years of experience in hospital patient relations or comparable experience in a related field may be considered. Knowledge of medical terminology and Medical Center service lines/chain of command preferred REPORTS TO: Patient and Family Relations management LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A ESSENTIAL FUNCTIONS: 1. Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution. Maintains patient confidentiality. 2. Documents concerns for later analysis in order to maintain and improve the quality of care in the institution. 3. Investigates and resolves patient/family problems with Medical Center departments by referral to appropriate de
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