Information Technology Business Analyst II / 61014896

Posting number: 191382

Department: Department of Social Services

Division: Information Systems

Job classification: IT Business Analyst II

Posting type: Open

Categories: Community Services, Health Services, IT and Computers, Social Services, Human Services, Community and Social Services

Summary

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you. 

Job Duties:

• The IT Business Analyst II Serves as a key liaison between program areas and technology teams for human services. Responsible for documenting requirements for system modifications/enhancements and/or service for the agency's Child Welfare Information System, CAPSS, to include all CAPSS sub-systems/ancillary systems and LCMS (Legal Case Management System). Provides technical support to the statewide users and development teams of CAPSS, all CAPSS sub-systems/ancillary systems and Legal Case Management (LCMS). Knowledge of Child Welfare and CAPSS is a plus.

• Plans, directs and performs quality assurance functions throughout the external design, internal (detailed) system design, the development and testing, and the implementation of the system. Provides technical support for CAPSS, all sub-systems/ancillary systems and LCMS. Collaborates with program and technical staff to elicit, document and validate business and functional requirements for system applications or enhancements.

• Assists with development of technical designs, business requirements/specifications, and options for technical solutions. Develops business requirement/specification documentation (designs, specifications, processes, workflows) and communications. Analyzes business processes and workflows to identify opportunities for improvement and automation.

• Documents workshop results according to a prescribed methodology, assuring the documentation is clear, logical, and in user-friendly terms. Provides training on external design methodologies, program policy and business practices, and technical issues affecting design, as required. Develops process maps, use cases, user stories and system requirement specifications.

• Performs systems testing and troubleshooting, analysis of problems identified during development, system test, acceptance test and implementation.

• Prepares flowcharts, block diagrams, and other documentation to illustrate programs and procedures. Prepares user documentation including user manuals. Serves as a liaison between functional business areas and IT in order to provide solutions for routine problems. 

• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.

Examples of duties

Supplemental information

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide