Manager, Customer Strategy - Remote

 

As a leader in the science of nutrition, Nestlé Health Science believes in empowering healthier lives for patients and consumers through a rich product portfolio featuring top brands such as Garden of Life®, Nature’s Bounty®, Vital Proteins®, Nuun®, Persona Nutrition®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more, as well as through Aimmune Therapeutics, a biopharmaceutical company developing therapies to prevent, manage and treat food, GI and metabolic-related diseases.

 

Our team members are challenged to make a genuine impact and play an integral role in driving the business forward. We embrace a dynamic culture that always puts the consumer first, and where ownership, accountability and agility are celebrated at every level. To help our people thrive, we offer expansive career growth potential, the opportunity to work alongside and learn from talented colleagues with diverse backgrounds and skill sets, and a range of best-in-class benefits.

 

We have more than 11,000 employees around the world, and products available in over 140 countries.

 

This position is not eligible for Visa Sponsorship.

 

 

Position Summary:

The Customer Strategy Manager is responsible for driving achievement of forecast, budget within a specific division while instituting strategic business plans that integrate, align and achieve business goals.  The incumbent will lead the commercialization business planning process by influencing go-to-market strategies that drive profitable growth, product launches, and coordinate the efforts of commercialization planning to drive business success.  The incumbent serves as a liaison between sales and marketing as well as other cross functional partners by providing voice of customer. This person also needs to be effective in influencing marketing and brand strategies all while being a source of retailer and competitive insights for their internal partners. Special projects are an integral part of this role and the ideal person should be comfortable operating in a dynamic, fast past environment.

 

Key Responsibilities:

• Leads business planning process by developing analytics & insights to support marketing strategy, preparing timelines & communication of the process, and conducting collaborative planning cycles with customer teams. 
• Communicates & coordinates key strategies, insights, and initiatives between field and internal teams as well as gains alignment across all major functions.
• Develops and manages promotional programs, such as special packs & in-store displays, to support customer sales, while monitoring performance to track and report results. 
• Partners with internal team members to develop and execute the revenue growth management strategies to drive topline and bottom line growth.
• Provides leadership around development, evaluation, & implementation of the 4Ps by evaluating trends, developing insights, & translates findings to drive business performance improvement.
• Influences business processes and requirements related to pricing, trade promotions, category management, & inventory management including cross-functional collaboration with marketing, supply chain, trade, and finance on forecasting to sales input across responsible brands.
• Develops and executes all trade related expenses while evaluating other elements to improve P&L performance.
• Creates & influences assortment & merchandising recommendations.
• Coordinates & conducts regular communication sessions between internal cross functional and sales teams to ensure alignment and accountability on forecast attainment, budget, business planning, and trade objectives.
• Provides support and insight for retailer business & new item reviews.
• Develops and presents customer, category and brand reviews to drive brand and category performance.
• Ensures execution of plans through regular communication and interaction with the customer team.

 

Minimum Requirements and Experience:

• Bachelor's degree in business or related field required, MBA a plus.
• 5+ years’ experience in consumer package goods required.
• Proficient in MS Office Suite (Word, Excel, Power Point, etc.).

 

Skills:

• Ability to work independently and meet deadlines.
• Must be able to multi-task and follow-up when responses are needed
• Dynamic leader who can push past obstacles, overcome objections.
• Understand the value of listening to customers, gaining insights and moving objectives forward
• Must be an articulate communicator who can quickly synthesize data.
• P&L management and strong financial acumen.

 

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