Visitor Services Assistant (PT), Texas Science & Natural History Museum

Job Posting Title:

Visitor Services Assistant (PT), Texas Science & Natural History Museum

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Hiring Department:

Texas Memorial Museum

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

20

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FLSA Status:

Non-Exempt

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Earliest Start Date:

May 20, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes 

Texas Science & Natural History Museum is developing new exhibits, programs, and experiences that spark curiosity, promote belonging, and tell stories about Texas science and natural history. Texas Science & Natural History Museum seeks a Visitor Services Assistant to support visitors and events at the museum. The anticipated scheduled weekly hours for this role is 20.

 

Purpose 

To serve as Visitor Services staff: welcoming visitors, selling tickets, accepting donations, selling memberships, selling merchandise in the museum gift store, answering questions about exhibitions, and enforcing policy and procedure while providing exceptional customer service to Texas Science & Natural History Museum visitors. Provide administrative support for the gift store, tours, and events. Represent Texas Science & Natural History Museum in a positive and professional manner. Weekend and evening hours will be required. 

 

Responsibilities 

Welcome and check in visitors and tour groups; sell tickets to visitors and tour groups. Assist visitors with wayfinding and orient visitors to the exhibitions and programs at the museum; accurately answer visitor questions. Work collaboratively with museum staff and volunteers.

 

Process ticket sales, merchandise sales, membership sales, and donations using a credit card machine and cash handling. Accurately record sales and receipts using a point-of-sale program. Restock merchandise in the gift shop. Suggest items for the gift shop.

 

Collect constituent information, encourage enrollment in the membership program, enroll visitors in our newsletter.

 

Other related functions as assigned.

 

Required Qualifications 

One year of experience in customer service or front desk coordination. Proficiency in Microsoft Word, Excel, and PowerPoint. Experience keeping organized records. Experience working with a POS (point of sale) system. Strong organization, time management, and written, verbal, and interpersonal communication skills. Ability to interact positively and communicate clearly with supervisor, co-workers, and all constituents including faculty, staff, volunteers, and students. Ability to reinforce key messages with visitors about the museum, shop, and membership program. Must be able to regularly work Saturdays, Sundays, and some evenings. 

 

Relevant education and experience may be substituted as appropriate. 

 

Preferred Qualifications 

Two or more years of experience in customer service or front desk coordination. Strong verbal communication skills. Familiarity with ticketing, tour, and point of sale programs and tools. Knowledge of Blackbaud’s ALTRU system. Attention to detail, concise reporting, ability to adapt and problem solve. Demonstrated ability to manage multiple functions at a time. Familiarity with museum visitor services. 

 

Salary Range  

$20,800 fixed rate (prorated from $41,600 based on 20 hours per wee