Procurement Service Manager

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Job Description:

Are you a high-level communicator who thrives at the intersection of strategic planning and urgent execution? Airbus Helicopters is looking for a high-impact Procurement Service Manager to serve as the critical focal point between our customers and global suppliers. In this role, you won't just track parts—you will manage the "heartbeat" of our operations, ensuring that AOG (Aircraft on Ground) and critical requirements are met with precision and proactive solutions.

Meet the Team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen. 

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

Your Challenges:

Customer Interface and Facilitation:  40%

• Build customer rapport; adapt a clear, simple and efficient mode of both directions closed loop communication internally and externally.

• Create collaborative action plan and present a status on action closure along with progress on previous customer concerns and resolutions.

• Manage the external/internal customer issues, concerns and complaints..

• Organize customer performance reviews.

• Perform monthly or quarterly customer program reviews including status, recovery and/or mitigation plans, highlight any risk based on manufacture lead times, requisition date, customer need date vs supplier commit date.

• Communicate, coordinate and facilitate the operational needs of the customer with the internal functional departments.

Support and Process Management:  30%

• Coordinate with internal teams to review/lead forecast and provide, including updates 3 times per year, to Airbus affiliates along with external suppliers.

• Facilitate quarterly meetings with Airbus affiliates and external suppliers to handle any risk associated with the forecast.

• Notify customers of risk to forecast and provide mitigation recommendations.

• Engage Strategic Procurement when suppliers notify of change in lead times to allow discussion between parties, including DMG group, if lead times need to be changed in SAP.

• Provide feedback to Strategic and Procurement Operations from external suppliers regarding forecast.

• Facilitate forecast alignment with Strategic and Procurement Operations on forecast risks and recommended mitigations..

• Ensure status of expedited materials is communicated and transparent to all parties involved.

• Manage information loop with programs to ensure on time completion of PO’s and sales orders for new and rework